Has anyone spoken to Travel Republic?!

[Melyn12]

I have bombarded travel republic with messages regarding a refund for our Disneyworld tickets (we were due to go 3rd April so it’s been going on for nearly 5 months) to no avail... finally last week I phoned Disneyworld to find out if they had cancelled our tickets and refunded travel republic which they confirmed they had done in JUNE! I then emailed TR customer services, tweeted them and Facebook messaged them saying I wanted my money back (£1950) that they have been holding onto since June and I finally had an email on Friday saying my refund will get processed in 3-5 days. I will believe it when I see it though! Good luck everyone!

[NewtoOrlando]

Originally Posted by neilhd

I got the same message. It read like you'd click Cancel Booking and it would go through an automated process, but it just invited me to raise another request. I did that but no idea if that was right or not.

See more...

Same thing here! It’s due to be paid on Tuesday, I do not want them taking the money and having to fight with them for a refund...I don’t understand how hard it is to cancel it! Everything else you can just press a cancel button and boom, cancelled. Why do they have to make it so difficult!

Although, I’m presuming by this paragraph that if I don’t pay it when due it will just be cancelled as they won’t be taking it automatically?

[Alohomora]

I am waiting for excursion money to be refunded which I cancelled early May. Still nothing and they won't be able to either because the credit card I paid on has now expired. They aren't being overly helpful.

[neilhd]

Originally Posted by NewtoOrlando

Same thing here! It’s due to be paid on Tuesday, I do not want them taking the money and having to fight with them for a refund...I don’t understand how hard it is to cancel it! Everything else you can just press a cancel button and boom, cancelled. Why do they have to make it so difficult!

Although, I’m presuming by this paragraph that if I don’t pay it when due it will just be cancelled as they won’t be taking it automatically?

See more...

My payment was due yesterday I think, but it hasn't been taken.

[NewtoOrlando]

Originally Posted by neilhd

My payment was due yesterday I think, but it hasn't been taken.

See more...

I just got this email, my payment is due tomorrow. I’m just not going to pay it!

[Softy]

Originally Posted by NewtoOrlando

I just got this email, my payment is due tomorrow. I’m just not going to pay it!

See more...

That’s useful to know thanks. They sent me the coronavirus message on my booking last week to say I could cancel online for free. Clicked the link but it said I couldn’t raise a ticket as there was an open one already. I had started to stress as they’re not responding and the balance due date is Saturday.

[Dawnfletch]

Today we have had 3 emails from them. 2 about our Disneyland tickets saying they are going to get intouch with Disneyland to get a refund & pass it onto us. Last email was about passing our flights been passed onto the flight department for them to look into. So after 4 months of asking questions about our flights in August we are getting some where. I wonder if they are having more staff working now, hopefully things will start moving for everyone. Good luck & keep us up dated.

[TheSollys]

I have an outstanding customer request from July awaiting a response. Since then BA have cancelled my flights & I asked Travel Republic to get in touch as I need to know where I stand. As with the majority of you, I am still awaiting some sort of answer. I know they are busy, but it doesn't take much to notify me it is in hand.

[Reneejbeatte]

Finally got a reply and my hotel cancelled. My request was in May so it’s taken all this time just to cancel. They did charge the extra £25

[Ariel's Mum]

I've got an outstanding issue with them too. Payment due to be taken on 18 August. Haven't heard anything from travel republic. It's over £1,000 they are due to take. Wondering if I should cancel my debit card!