Can I have some quick advice from anyone who moved their AKL booking due to refurbs?

[WorldInYellow]

What did you put in the email? Did you ask upfront to be moved?

Hoping to email ASAP.

Thanks x

[sha9]

I called initially and got nowhere. So then I emailed asking what the alternatives for accommodation were. Meantime the news broke that Disney had changed their stance so I called. I was immediately put through to Guest Services who offered me a move to 4 resorts. I eventually got a reply to my email saying they could see I’d already been moved so we’re closing my complaint.
So my advice is don’t email, phone. Mind you I booked direct with Disney. If you booked elsewhere I’m not sure what the right thing to do is. But if you want a move put that in the email.