Next to charge for returns

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23 May 18, 11:52 AM

Bee happy

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Next to charge for returns

Just had email from next to say from June they will charge Ł1 for a collection or Hermes drop off,returns to store are still free.
I'm annoyed at this been shopping with them 20+ years for the great service. Will be thinking twice about ordering now.

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23 May 18, 11:56 AM

JLH

Imagineer

Join Date: Apr 10

That’s not good as especially as I find their sizes so random at times I have to order a variety of sizes in hope that one fits !

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23 May 18, 11:58 AM

Bee happy

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Originally Posted by JLH

That’s not good as especially as I find their sizes so random at times I have to order a variety of sizes in hope that one fits !

Exactly that's what I do as I find it difficult to get to my local store nearly hour away. I'm really annoyed especially after paying Ł3.95 to have it delivered 😠

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23 May 18, 12:41 PM

Lell

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I must admit, I always return to the store anyway but that is disappointing for people who use this service. I often have to return things as they are too big. Some of their sizing is awful.

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23 May 18, 12:51 PM	#5
	23 May 18, 12:51 PM Guest Guest
Guest Guest	I thought they charged for Courier returns anyway if you returned your whole order ?

23 May 18, 12:54 PM

Jakey Neverland

Imagineer

Join Date: Aug 14

Originally Posted by PumpkinKitty

I thought they charged for Courier returns anyway if you returned your whole order ?

Snap its the reason I always return the items to store (I am sure it was about 2 years go) they told me there was a charge for courier returns.

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23 May 18, 12:55 PM

Bee happy

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Originally Posted by PumpkinKitty

I thought they charged for Courier returns anyway if you returned your whole order ?

Yes they do if you return whole order but as others have said if you order a few different sizes of same item you will be sending some back.
I ordered my son's prom suit,shoes,shirt and tie and ordered a few sizes as the sizes vary so much.

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23 May 18, 01:03 PM	#8
	23 May 18, 01:03 PM Disney Jo Imagineer
Disney Jo Imagineer Join Date: May 14	I pay Ł20 a year for the unlimited delivery service which is a bargain for the amount I order! I almost always take back to a store, they are quite good on allowing quite a while for returns. __________________ Easter 2013 - Art of Animation November/December 2015 - Hard Rock hotel and Animal Kingdom Lodge August 2017 - Cabana Bay, Universal August 2018 - Villa at Oak Island Community December 2021 - Art of Animation Cars Suite

23 May 18, 01:10 PM

Kat11

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I always return to the shop as I find that more convenient than waiting in for a courier. But I appreciate it’s not always possible to get to a shop for some people.

Kat

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23 May 18, 01:12 PM

#10

BevS97

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I return loads but always to the shop. I don’t think it’s possible to use these sort of catalogs without lots of returns

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