Thomson Seat Selection - can't seat party together

[Bolto6]

Originally Posted by Beth_Disney

TUI class seated together as across the aisle and in front/behind. If they are available like that then I doubt TUI would refund.

I personally don’t like TUI’s customer service and several of their T&C’s. For those reasons I don’t book with them.

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It’s the same on Thomas Cook who I’ve just booked with. Can’t see them seating my 3 year old, on her first flight next to a stranger though. I’d feel sorry for the person who ended up with her

[Goofys Guest]

Originally Posted by MickeyMoose

Yep understood, my gripe is that their system happily accepts me booking allocated seating for the party even though they don't have available seats together.
Maybe they could have shown the seats available before confirmation.
Sorted now anyway i might give them another chance next year

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Totally agree you should be able to see availability before committing to payment

[Katnic1]

Give the flight team a call. Normally 2 rows are blocked off from being booked in advance to accommodate families who can’t get seats together.

[MJ6987]

Obviously you can only select your seats from those remaining available.

[MickeyMoose]

Originally Posted by MJ6987

Obviously you can only select your seats from those remaining available.

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Yes, obviously, however the payment was taken before they showed me which seats were available.
Anyway sorted now to give them their due TUI are quite helpful on facebook messenger.

[iloveholidays1]

Sadly TUI still work on the basis that you can't see what's left on the seating plan before making a decision on whether to book or not, or whether to go for extra leg room seats etc. I prefer the airlines where you can see and make an informed choice before booking.

[Cloverlady]

Originally Posted by iloveholidays1

Sadly TUI still work on the basis that you can't see what's left on the seating plan before making a decision on whether to book or not, or whether to go for extra leg room seats etc. I prefer the airlines where you can see and make an informed choice before booking.

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Yes, we booked a last minute trip at the weekend and we decided to go for extra legroom seats. They were still available to buy - but as it is only 3 weeks until we go we couldn't tell before we paid for them what ELseats were left!

Luckily for us, we were able to pick seats we wanted, but I can see how it may have been different.

They do need to show you seats before you book them really!

But I suppose from their point of view if it showed you a mostly unbooked plane more people might not pay for seats and take a gamble. I suppose they play on peoples insecurities

[MickeyMoose]

Just as a short update on this for folks in a similar situation. I had a reply from the email i sent to TUI to call their pre flight team.
I did this morning and the helpful chap has allocated me seating together, 1 in front and 3 in row behind.
I have also had an email confirmation.

Good stuff from TUI, pleasantly surprised.

[pchivvy]

Personally, I never had an issue with TUI and they always dealt with any query I had very quickly. It's not the fact that a company creates a problem that you should judge them by, its how they resolve it, in my opinion. Good result- have a great holiday.

[Carlmelia]

When we booked with TUI we had no option for ELR or PC seating just reserved seating in the main cabin. We booked that but I went in to our booking online a couple of weeks later it showed PC was an option to upgrade to. Concerned as a lot of people here are too about booking something without seeing the seat availability I called TUI.

The TUI call centre were exceptionally helpful, told me seat availability, suggested rows based on our party size, the lady even told me a website to see the seat plan so she could take me through the seats available. I was then offered the option of her booking the PC upgrade for me or she would place the seats on hold for an hour for me whilst I completed the upgrade online.

Their online customer interface is odd and not very customer focussed with having to pay before you can see the seats free but their call center did impress me.