Standard SUV Line At MCO Today. Updated Aug17th.

[Burgmeister]

We have a standard (SCAR) booked. If the line is full of Intermediates (ICAR) and there are no SCAR available what should we do? Do we ask for an upgrade to the next level up that is available or are we entitled to a partial refund?

Just not sure what Alamo would do in this situation and what my rights are

[SteveC]

Stand your ground and insist on what you’re entitled to or something of a higher class. A couple of years ago I got a nice Buick Enclave because they couldn’t find a Standard SUV at the DCCC but the lady behind the counter first tried everything she could to upgrade me into it.

[Glee Fan]

Originally Posted by Burgmeister

We have a standard (SCAR) booked. If the line is full of Intermediates (ICAR) and there are no SCAR available what should we do? Do we ask for an upgrade to the next level up that is available or are we entitled to a partial refund?

Just not sure what Alamo would do in this situation and what my rights are

See more...

Great question. Also have this car booked with Alamo. We are collecting from Ronald Reagan Airport though in DC so I’m not sure that there’ll be a huge choice anyway. But good to know what to look for.

[Mr Tom Morrow]

I E Mailed Alamo at MCO ref the lack of Standard SUV's. I had a response back from Delnises Santiago who is the Manager.

He has given me a free upgrade for my next trip on production of the E Mail

[Hootietootie]

We send himself off to get car while I wait for luggage. It’s our first time getting a standard, only 3 of us so we get intermediate. But it wasn’t much more so we went for standard this time. Will have to tell him about 100 times to look for sticker 😂😂

[prugone]

In Florida at the moment. We booked a standard SUV with Alamo out of Tampa and had the choice of half a dozen vehicles. Maybe in my ignorance I picked a Santa Fe, didn't pick up that it had Texas plates and 30,000 miles but it looked an ok car to me. Three days in and at our rental on Anna Maria I noticed it was dropping coolant on the driveway. Phoned Alamo and dealt with a really nice lady who tried to locate a replacement vehicle. I didn't want a car as I have a dodgy hip and knee but she couldn't find anything comparable without returning to Tampa. In the end she found a Ford F-150 twin cab pick up at Enterprise, just off the island. Must admit I was a bit dubious but it's great. 8k on the clock, roomy, comfortable and pretty cool (can you say that when you're in your 70's?). We're not doing big miles so mpg doesn't concern me and I could do with steps to get in and out but the Alamo service was excellent.

[martyn7836]

We arrived last night and unfortunately it’s the same story. Poor choice of of standard a few intermediate SUV in the row. I went to the kiosk and even enquire about upgrading to full size (which I tried to do after reading about this with VH but it was too close to the holiday). Anyhow the kind lady at kiosk offered me full size for a bargain $50 per day 😬. Having upgraded in the past plus advice on here I tried to haggle with her and she would not budge on $50 per day not including tax etc. Alamo allowed me to walk away with 2 other family’s in our group all looking for the same upgrade so a lot of commission for someone but they would not budge and there was no chance of us all paying $50 a day to grade 1 class. In the row was lots of Hyundai Santa Fe Kia sorrento ford kuga and Dodge Journey.
I got the GMC Acadia dad got the Dodge Journey crosslamd and brother in law got Mitsubishi outlander. My GMC has some nice touches but nothing on the Explorer I had last year or the Expedition I was looking to upgrade to. I will post pictures later.

[Mercator]

Originally Posted by Mr Tom Morrow

I E Mailed Alamo at MCO ref the lack of Standard SUV's. I had a response back from Delnises Santiago who is the Manager.

He has given me a free upgrade for my next trip on production of the E Mail

See more...

Nice to get a free upgrade! 😎

Was any reason given by the manager for the lack of choice?

[Mr Tom Morrow]

Originally Posted by Mercator

Nice to get a free upgrade! 😎

Was any reason given by the manager for the lack of choice?

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He wouldn't accept there was a lack of choice. Said his records showed they were there!

Mmm, seems his records and my eyesight are two different things and nothing wrong with my vision!

The upgrade is a 'goodwill gesture'

I am 99% certain I will be ditching Alamo in 2020.

[FLORIDAMUM3]

Originally Posted by Mr Tom Morrow

He wouldn't accept there was a lack of choice. Said his records showed they were there!

Mmm, seems his records and my eyesight are two different things and nothing wrong with my vision!

The upgrade is a 'goodwill gesture'

I am 99% certain I will be ditching Alamo in 2020.

See more...

We have had a disappointing experience with Alamo last year. Who will you book with for 2020? I'm thinking of cancelling our Alamo booking but have never used anyone else!