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Old 19 Apr 20, 12:50 PM  
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LLdisney2018
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Mobile Clubcard refund for cancelled hotels.com booking

Hi, hotels.com have refunded our non refundable booking in May due to the parks extending their planned closure dates. We'd used £60 of clubcard vouchers towards the cost (£180 exchanged voucher). Does anyone know if clubcard will refund the £60 or £180 voucher. I can only find information on their website if you've not already used your voucher. I'll call them next week when I have the chance but wondered if anyone else was in a similar situation. thanks.
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Old 19 Apr 20, 02:34 PM  
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floridasarah
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Yes they refunded ours.

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I got the £30 fees back from hotels.com and then contacted clubcard via email and my points balance increased by the amount I used.
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Old 19 Apr 20, 02:42 PM  
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GoldenAvalanche
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Mobile

I called Tesco after cancelling and had the points back on my account within 3 days, it was the points back in my account rather than vouchers. I’m hoping this means they’ll be given new (later) expiry dates when the statement is compiled.
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Old 19 Apr 20, 03:54 PM  
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LLdisney2018
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Mobile

Thanks both, I tweeted them and got an almost instant response to say they would be refunded. Can't really ask for more than that.
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