Notices
Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips.

Reply
 
Thread Tools Search this Thread Display Modes
Old 18 May 18, 12:47 PM  
Link to this Post
#1
thelegalbeagle
Proud to wear my Ears
 
Join Date: Jun 12
British Airways...again

The two girls and I are going to Orlando for three weeks from 2/7 and my dear wife is going for 2 (on a separate booking, but all linked with the Executive Club account), so we're all flying home together and I'd booked the four seats on the back row of PE so we'd be together.

I checked my emails this morning to discover that BA had decided to bump her to an earlier flight from MCO to LGW, and had decided to bump me and the girls to a later flight from LGW to GLA (with an 8 hour wait at Gatwick).

Phoned BA and was asked why I'd changed flights. I told him BA had done it. He then asked why BA had done it ? ! I was then told that there was no earlier flight from LGW to GLA. So I asked him to check, once again, my wife's booking...which was on the 1035 flight from LGW...

Eventually managed to get everybody on the earlier flight from MCO, and on the earlier flight to GLA. I checked the seating on the MCO-LGW flight, and there are only two unbooked seats, so I suspect that either two people are going to be getting an unwelcome email later (sorry...) or someone's getting bad news at the airport.

I get the feeling I'll be posting on 23/7...
thelegalbeagle is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 May 18, 01:10 PM  
Link to this Post
#2
Raggyavn
slightly serious Dibber
 
Raggyavn's Avatar
 
Join Date: Aug 09
This is the problem. You been bumped will have been caused by some other customer ringing up and kicking up a fuss, so customer services solve their issue to your detriment.

Then you ring up and kick up a fuss and your problem is solved to someone else's detriment and then they ring up (well I'm sure you can work out the rest) until someone finally doesn't notice and they gets the bad news at the airport.

Just keep monitoring your flights.
Raggyavn is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 May 18, 02:54 PM  
Link to this Post
#3
Peko
Imagineer
 
Join Date: Sep 16
Various possibilities here.

> Depending on where you viewed the seat map and/or your frequent flyer status, you may not be able to see all of the unassigned seats (eg Manage My Booking on the BA site will show blocked seats as unavailable). You mention the bookings being linked, so I’m wondering if you’re Gold with BA, though while linking the bookings would allow you to select seats together, it wouldn’t necessarily protect you from the bookings being treated separately in other ways, as you’ve discovered.

> Airlines routinely overbook, the picture can change between now and the flight date.

> If the flight ends up oversold in that cabin, BA would upgrade (or if unavoidable, possibly downgrade) enough people to ensure that everyone flew on their booked flight. Offloading people on the day would be a possibility if all else failed.

I’ve looked at BA2036 on both 22 & 23 July and can see more than 2 unassigned seats in WTP, though BA is not currently selling WTP on 23/07.

Edited at 02:57 PM.
Peko is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 May 18, 03:16 PM  
Link to this Post
#4
thelegalbeagle
Thread Starter
Proud to wear my Ears
 
Join Date: Jun 12
Originally Posted by Peko View Post
Various possibilities here.

> Depending on where you viewed the seat map and/or your frequent flyer status, you may not be able to see all of the unassigned seats (eg Manage My Booking on the BA site will show blocked seats as unavailable). You mention the bookings being linked, so I’m wondering if you’re Gold with BA, though while linking the bookings would allow you to select seats together, it wouldn’t necessarily protect you from the bookings being treated separately in other ways, as you’ve discovered.

> Airlines routinely overbook, the picture can change between now and the flight date.

> If the flight ends up oversold in that cabin, BA would upgrade (or if unavoidable, possibly downgrade) enough people to ensure that everyone flew on their booked flight. Offloading people on the day would be a possibility if all else failed.

I’ve looked at BA2036 on both 22 & 23 July and can see more than 2 unassigned seats in WTP, though BA is not currently selling WTP on 23/07.
Many thanks for the intel, Peko.

I'll be keeping an eye out for any further emails from BA. Otherwise, I'm not going to let it spoil three weeks of Floridian sunshine
thelegalbeagle is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 19 May 18, 10:31 PM  
Link to this Post
#5
Madfish
Imagineer
 
Join Date: May 13
Mobile

Originally Posted by Raggyavn View Post
This is the problem. You been bumped will have been caused by some other customer ringing up and kicking up a fuss, so customer services solve their issue to your detriment.

Then you ring up and kick up a fuss and your problem is solved to someone else's detriment and then they ring up (well I'm sure you can work out the rest) until someone finally doesn't notice and they gets the bad news at the airport.

Just keep monitoring your flights.
Sorry but this is clearly not the case. BA are not in the habit of bumping passengers because somebody else wants that particular flight even if they are trying to accommodate passengers following a schedule change.

If the OP wants to post the flights they are on I am happy to take a look at seating plans. It may be that some seats are blocked rather than reserved. Flight loads would also provide an indication of this.
Madfish is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 20 May 18, 08:43 PM  
Link to this Post
#6
thelegalbeagle
Thread Starter
Proud to wear my Ears
 
Join Date: Jun 12
Originally Posted by Madfish View Post
Sorry but this is clearly not the case. BA are not in the habit of bumping passengers because somebody else wants that particular flight even if they are trying to accommodate passengers following a schedule change.

If the OP wants to post the flights they are on I am happy to take a look at seating plans. It may be that some seats are blocked rather than reserved. Flight loads would also provide an indication of this.
It's BA2036; MCO-LGW at 1730 EST on 23/7/18
thelegalbeagle is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 11:30 PM.


Powered by vBulletin - Copyright © 2000 - 2024, Jelsoft Enterprises Ltd.
DIBB Savings
AttractionTickets.com

Get £10 off each Disney Ticket with the code ATDIBB10

Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS


theDIBB Blog
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2354
CaxtonFX  $1.2306
Covent Garden FX  $1.2545
FAIRFX  $1.2350
John Lewis  $1.2380
M&S  $1.2178
Sainsburys  $1.2354
TESCO  $1.2364
Travelex  $1.2353
Updated: 22:30 28/03/2024
Euro Rates
ASDA  €1.1447
CaxtonFX  €1.1399
Covent Garden FX  €1.1513
FAIRFX  €1.1432
John Lewis  €1.1457
M&S  €1.1263
Sainsburys  €1.1440
TESCO  €1.1445
Travelex  €1.1435
Updated: 22:30 28/03/2024

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now



X