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17 Jun 18, 05:17 PM |
#1
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Imagineer
Join Date: Mar 11
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Disney Life help
Not sure if this is the right section, so apologies if its not.
We have Disney Life installed on a samsung smart tv. Daughters favourite film is Lady and the Tramp and it will not play at all. Can't see anything on disneylife support that helps. The app doesnt delete from the tv to reinstall it. It wont let me log out and log in again. Just takes me to the TV token page to input on my online account. Doing my head in. Lady and the Tramp 2 is awful in comparison! Film plays fine on other devices like phone and tablet. Anybody had a similar issue and any ideas of a resolution? |
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19 Jun 18, 11:11 AM |
#2
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Proud to wear my Ears
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We have found that it takes a little longer sometimes for the films to load on the TV but the do load eventually.
Try speaking to customer support they have a live chat option. They might be able to talk you through logging out and in again. |
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