Notices
Theme Parks Florida Rides, Attractions, Genie+ Questions and Info.

Reply
 
Thread Tools Search this Thread Display Modes
Old 22 Aug 21, 04:13 PM  
Link to this Post
#1
KBRB
Serious Dibber
 
Join Date: Apr 09
Phone call from Disney

So i fired off a few complaint emails someone from disney rang me today

I will start by saying shes super nice and helpful and i told her i was well aware its not her fault.

I pointed out the ME was going to cause UK guests alot of hassle trying to sort out mobile data and even if i use mears they have added $100 on my trip.

I protested the genie up charge stating 14 days for my family was unacceptable, that the increases where crippling to the point of not being able to afford to go.

So my complaint has been logged and passed, They are aware of guest feed back. They hope that the new genie will lead to less time in line?!?!

She also stated that 2022 was a long time away and things could change back to how they where...And im still well within my time to cancel to get a full refund so not to rush.

Make of that what you will. Cant fault customer care what so ever.
KBRB is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 22 Aug 21, 04:20 PM  
Link to this Post
#2
disney332
Imagineer
 
Join Date: Oct 09
Is this not simply a demand and supply issue?

If Disney, sustain their profits from on-site visitors who are prepared to pay, it just means those who won't or can't will not be able to go

Its tough, but is this not true?

Disney332
__________________
disney332 is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 22 Aug 21, 04:28 PM  
Link to this Post
#3
loldis
Imagineer
 
Join Date: May 17
Location: Sussex
They are right that Genie itself (the free planner part, not the lightning lane section) should lead to shorter waits if people use it. Simply because most guests aren't aware of what rides to go to so will either follow the crowd or join the first queue they see. Which leads to overcrowding in some areas while others are still empty. If Genie is spreading people throughout the park, those previously longer queues should reduce. It's not better for those who already knew where the quiet areas were but overall, it should be an improved experience. Theoretically.

However there's no way it will go back to the old system so she's wrong to think it might. Already too much time and money invested to pull it out, even if it doesn't perform as well financially as they hope. The thing that may change is whether they decide to include it for some or all onsite guests if they're seeing a significant reduction in bookings after the initial negative reaction dies down.

But as above, as long as they retain enough guests at the top of the bucket, they're prepared to lose a few from the bottom.

Edited at 04:29 PM.
loldis is offline Click to view Members Trip Plans Add Member to Ignore List
Old 22 Aug 21, 06:47 PM  
Link to this Post
#4
outofdate
Getting Excited
 
outofdate's Avatar
 
Join Date: Aug 11

outofdate's Reviews
Hotel Reviews: 1
You have inspired me to email and complain too! Sure it wont make any difference but it will help me feel better when I cancel my Disney stay! Guess they are expecting bad feedback but shows how upset if I actually make the effort to email. Thank you!
__________________
Disneyland will never be completed. It will continue to grow as long as there is imagination left in the world. -Walt Disney
outofdate is online now Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 22 Aug 21, 06:49 PM  
Link to this Post
#5
YorkshireT
VIP Dibber
 
YorkshireT's Avatar
 
Join Date: Jun 16
Location: God's Own Country
Im amazed you got a call. Did you threaten to cancel your holiday?

Unfortunately I suspect theyve pulled the staff off other duties to read the party line.
__________________
YorkshireT is online now Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 22 Aug 21, 06:58 PM  
Link to this Post
#6
Shifu
VIP Dibber
 
Shifu's Avatar
 
Join Date: Oct 11

Shifu's Reviews
Hotel Reviews: 1
Restaurant Reviews: 6
Well done - I bet that surprised you! Would have shocked me!
Youve done your bit at least.
Shifu is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 22 Aug 21, 08:14 PM  
Link to this Post
#7
Mexy02
VIP Dibber
 
Join Date: Oct 12

Mexy02's Reviews
DIBB Villa Reviews: 1
ME will be replaced by the train and genie has been planned and mentioned for a few years now so yes she right in a way but that wont stop the upcharging at all. Disney has been slowly squeezing more and more money out of everyone yet the parks still continue to be packed. Think that tells Disney a lot really.
__________________
LBV Spa resort October 2013
Bahama bay October/Nov 2015, 1 night Disney contemporary oct 2015, 1 night Loews rpr Nov 2015
Bahama bay October /Nov 2017, 1 night Disney contemporary oct 17 , 1 night AKL , 1 night GF
Yacht club / Bahama bay oct/Nov 2019 , 1 night poly
Nov 2022 CBR , Polynesian and Bahama bay
Mexy02 is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 22 Aug 21, 08:36 PM  
Link to this Post
#8
KBRB
Thread Starter
Serious Dibber
 
Join Date: Apr 09
Originally Posted by YorkshireT View Post
Im amazed you got a call. Did you threaten to cancel your holiday?

Unfortunately I suspect theyve pulled the staff off other duties to read the party line.
Yes I did even going as far as giving them my res number.

The call was from a whole sale coordinator. I have ever faith in them passing on my complaint.

Will it do any good Id doubt it but at least I said my bit.
KBRB is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 22 Aug 21, 08:50 PM  
Link to this Post
#9
Shifu
VIP Dibber
 
Shifu's Avatar
 
Join Date: Oct 11

Shifu's Reviews
Hotel Reviews: 1
Restaurant Reviews: 6
Did she dare end the conversation with Have a magical day! ? 😂
Shifu is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 22 Aug 21, 08:55 PM  
Link to this Post
#10
Tinkerbell
Imagineer
 
Tinkerbell's Avatar
 
Join Date: Apr 02
Location: Somewhere in Spain

Tinkerbell's Reviews
Hotel Reviews: 1
Restaurant Reviews: 1
Back in 2019 I put in a complaint email. I was phoned within 24 hrs.

Fired off one today with my "special" ID number

I await a personal call from the CEO and a lifetime of free holidays.



Then I woke up😂😂😂

No I did email though
Tinkerbell is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 03:31 PM.


Powered by vBulletin - Copyright © 2000 - 2022, Jelsoft Enterprises Ltd.
Latest News
Posted in Rollercoaster
On 21st January 11:31am
Busch Gardens Tampa Bay will open Iron Gwazi, the world’s fastest and steepest hybrid coaster,... Read More »
Posted in international Flower & Garden Festival
On 13th January 11:35am
This March the Garden Rocks Concert series returns to EPCOT at the International Flower &... Read More »
Posted in Seaworld
On 4th January 2:22pm
Get ready for uncharted chills on the all-new Ice Breaker coaster at SeaWorld Orlando! Named... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.3272
CaxtonFX  $1.3213
Covent Garden FX  $1.3338
FAIRFX  $1.3249
John Lewis  $1.3282
M&S  $1.3076
Post Office  $1.3062
Sainsburys  $1.3242
TESCO  $1.3275
Travelex  $1.3243
Updated: 14:30 23/01/2022
Euro Rates
ASDA  €1.1696
CaxtonFX  €1.1620
Covent Garden FX  €1.1763
FAIRFX  €1.1680
John Lewis  €1.1710
M&S  €1.1523
Post Office  €1.1508
Sainsburys  €1.1674
TESCO  €1.1698
Travelex  €1.1700
Updated: 14:30 23/01/2022

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now