Hermes “Delivery”

[parkgirl]

Originally Posted by Gabsnoot

We had a delivery from DPD last week and the driver took a photo of the parcel on our door step as proof of delivery as they are not taking signatures at the moment. Hopefully Hermes are doing the same and it’s easy to see if they have delivered it to the wrong address.

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Our Hermes driver did the same

[John]

Hermes are a nightmare, so much so, I won't buy from anywhere online that use them as a courier

[Ellelledee]

I’ve got a parcel due to come from Hermes - wasn’t impressed as I had a nightmare with them before. It’s an Asda delivery so assumed it would be Asda delivering - obviously not. Last week I had an iron and ironing board delivered from Asda - presumably this was also Hermes. We weren’t in and the parcels were just left at my front door - no card through the door or anything - when we were on our daily walk. I saw the ironing board the minute I walked around the corner so was very lucky it wasn’t pinched! Today I am expecting 2 duvets, pillows and bedding - so that’s going to be a nice pile at my front door! Better keep my eyes open.

[ziggyzag]

Had the same yesterday got an email to say parcel had been delivered and signed for! It hadn't and had been out in the garden when they said it had been delivered, had an amazon parcel delivered though. Can't contact Hermes so had to raise a dispute with Disney, who are looking into it

[Mrs Red C]

Hermes are a nightmare, I've had to deliver and collect a item from another person too.

We're emailed with a 1pm to 3pm slot on Saturday. Taking no chances, I camped out the front. Filmed myself with the time etc. Then spent 40mins gardening, followed by garden chair and a book. Van shot past house to end of the cul de sac where the driver got out with the parcel. I stood at end of drive until he saw me. Got back in van, stopped and gave me parcel though window once I'd said our surname etc. No signature required despite high value item. The delivery email arrived shortly after. Was mightily relieved!

One interesting thing though, was yesterday a neighbour on our what's app group asked if we'd got their parcel as it had been delivered but not to them. On investigating further, their parcel was signed for in Birmingham, we're in Devon! Our neighbour was told he'd been given the wrong tracking number... How does work? Bizarre!

[dee slack]

looks like I'm in the minority as my Hermes man / family is brilliant! He's been delivering here for quite a few years and on the the rare occasion we're not in, he'll leave his mobile number on the card and we just phone him up and he will re deliver - many times he's brought it back later the same day if he was doing the school run or on his evening job delivering for a local take away. He get's his daughter to help at weekends and school holidays and he also has another round that his adult daughter and her partner do.
He's always so polite but friendly too, so I always buy him a little something at Christmas as I appreciate how hard he works

[neilhd]

Had exactly the same this week. Parcel "delivered" by Hermes on Tuesday, but it wasn't. We also have CCTV. It wasn't small either, it was a massive cantilever garden parasol!

Couldn't even get hold of them. Tried to get Groupon to refund it (it was bought from them) but they said I could only have a credit note as they are trying to "protect their suppliers due to coronavirus". I wasn't taking that, so they had to pass it onto their payment department to see if I will be allowed a refund. I've done a Section 75 claim from Amex in the meantime. Won't be using Groupon again.

[snowbelle]

Originally Posted by dee slack

looks like I'm in the minority as my Hermes man / family is brilliant! He's been delivering here for quite a few years and on the the rare occasion we're not in, he'll leave his mobile number on the card and we just phone him up and he will re deliver - many times he's brought it back later the same day if he was doing the school run or on his evening job delivering for a local take away. He get's his daughter to help at weekends and school holidays and he also has another round that his adult daughter and her partner do.
He's always so polite but friendly too, so I always buy him a little something at Christmas as I appreciate how hard he works

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Ours is also great so is our Yodel ,DPD and DHL guys, we have loads of deliveries due to DH job we must be lucky

[YorkshireT]

I had Hermes supposedly deliver something to my office. When I asked to see a signature it was a straight line. A bit of detective work with security showed they turned up AFTER it was supposedly signed for. We had a lot of Hermes deliveries go missing for a while.

[disney1st timer]

Worrying that so many people have had trouble with Hermes. I’ve still heard nothing which I think is shocking customer service to not even acknowledge me, even if they don’t know what’s happened yet. In the meantime I’ve contacted Dunelm, let’s hope somebody does something!