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20 May 20, 07:53 PM |
#21
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Thread Starter
Proud to wear my Ears
Join Date: Feb 07
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That's great news! I've received a letter from Amex this morning confirming they have credited my account with a standard clause saying " please keep in mind if the merchant does send us documentation to support the charge at a later date, we may reverse the credit applied to your account". I'd be very interested to see what documentation Virgin could supply to be sufficient enough to keep my money, so not worrying about that just yet!
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20 May 20, 10:16 PM |
#22
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Imagineer
Join Date: Jun 16
Location: God's Own Country
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And what documentation will Virgin produce to show they haven’t broken the law by not refunding within the regulatory periods? The only thing they can produce is proof of payment- they can’t! So I wouldn’t worry too much.
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22 May 20, 06:43 PM |
#23
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Imagineer
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I have just checked online and the money is back on my card. Result!
Absolutely fantastic service from Amex. Thanks again to Cartwheel for starting this thread and to YorkshireT for all the posted advice.
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"Right love, shut up and listen - an ADR for two at Crystal Palace, name of Regan. Got it?" 40?...Face?...Bovvered? ...-...Our Feb 2008 Trippies |
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27 May 20, 07:49 PM |
#24
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VIP Dibber
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looks great guys just wish I'd booked my cruise with my card but my TA was bank transfer only. no wonder huh
I've had amex since 2005 great card. Here in Belgium you have 90 days returns upto 300€ so if you don't want it and the shop won't take it back then you can hand it into their office and they'll credit to you.
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27 May 20, 08:24 PM |
#25
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VIP Dibber
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We raised a claim with Amex on the 29th of April. Flights from Netflights and hotel with VH.
The money was put directly back onto our card but we have been told we can't touch it in case the companies dispute it
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