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23 Jun 20, 02:06 PM |
#1
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Imagineer
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Lego shop on line - issue
I have a back order for The Haunted House - had an email saying payment failed - contact customer services
I can see the authorisation for the order on paypal so no issues. They state any response to emails is 7-8 days I cannot cancel either the paypal or the order and put another order on. Also cannot afford to get a duplicate order if I tried again. This lock down is not great for customer service. Has anyone else had any problems..
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POP 2013 - PORS 2015 CSR 2016 AOA 2016 A Wombat's Solo Trip to WDW - Trip Report POFQ 2017 - A Rainy Solo Trip Quest For Pandora - Trip Report DLP 2018 - Star Tours - A solo story trip May 2018 ASM 2018 - It's Looking like a lot like a Christmas Wombat- Solo Trip TBC |
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26 Jun 20, 09:52 AM |
#2
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Imagineer
Join Date: Apr 13
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Hope you got it sorted. I really want this set as it looks amazing!
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26 Jun 20, 10:36 AM |
#3
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Imagineer
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Was there any advantage to ordering it early? I mean was there a free gift or anything with it? You could just wait and see what happens and then if it doesn't arrive order it again?
Doesn't help the frustration I know! |
26 Jun 20, 12:50 PM |
#4
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Thread Starter
Imagineer
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I ordered it after it was released and went straight on to back order.
Heard nothing from Lego as yet. I keep looking at the order in the hope they cancel it and I will try and order it again. Paypal are still waiting for the order to be completed by Lego . I have already bought the motors for the drop tower. If I reorder I might lose the free hot rod that was offered at the time of booking.
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POP 2013 - PORS 2015 CSR 2016 AOA 2016 A Wombat's Solo Trip to WDW - Trip Report POFQ 2017 - A Rainy Solo Trip Quest For Pandora - Trip Report DLP 2018 - Star Tours - A solo story trip May 2018 ASM 2018 - It's Looking like a lot like a Christmas Wombat- Solo Trip TBC |
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26 Jun 20, 02:09 PM |
#5
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Imagineer
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Ahhh a free gift in the order makes a big difference, i can see why you're concerned about it!
Hope it all works out for you! |
26 Jun 20, 04:45 PM |
#6
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Imagineer
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I’d hold out a bit of you can. I got my set on Vip pre sale as soon as it was released, but it still took about 5-6 days for them to dispatch it.
Enjoying the build so far. |
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4 Jul 20, 07:58 PM |
#7
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Very Serious Dibber
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Give Lego a call, they’re usually great on the phone. One time they randomly sent me a free set after there was a mix up with an order (mind you, they probably saw the volume of Lego delivered to our house each year and thought it’s a drop in the ocean)
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4 Jul 20, 09:27 PM |
#8
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slightly serious Dibber
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Their number is a 00800 number which is free from a landline, but not from a mobile for many UK providers. I have Assembly Square on backorder with a failed payment that I can't resolve because they haven't responded to e-mails yet. I'm not paying £1.50 a minute to sort out paying another £180 for the set!
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25 Jul 20, 04:43 PM |
#9
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Thread Starter
Imagineer
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Up Date
I got no response to my emails and put another order through. This arrived 2 weeks ago. Then yesterday got an email stating your order has been dispatched - and found the original order has been sent it has arrived so sent another email - asking to return it - waiting for an answer ...
__________________
POP 2013 - PORS 2015 CSR 2016 AOA 2016 A Wombat's Solo Trip to WDW - Trip Report POFQ 2017 - A Rainy Solo Trip Quest For Pandora - Trip Report DLP 2018 - Star Tours - A solo story trip May 2018 ASM 2018 - It's Looking like a lot like a Christmas Wombat- Solo Trip TBC |
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