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Unread 8 Jun 19, 07:14 AM  
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#1
ayeready
Proud to wear my Ears
 
Join Date: Sep 15
Assistance at MCO - Gone?

Can anyone confirm if MCO no longer offer assistance on landing? i.e. blue jacket employee takes you through security etc.

Hearing reports that people have been landing having prebooked assistance only to be told there is none and to wait in line for 2 hours to get through security.

Not exactly a great start to the holiday with 2 autistic + adhd kids if true.
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Unread 8 Jun 19, 07:18 AM  
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#2
planecrazi3778
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Join Date: Oct 12
Mobile

We did see this when we were there in Nov 2018, the staff were still there but the passengers just joined the queue like everyone else.
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Unread 8 Jun 19, 07:42 AM  
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#3
ayeready
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We've contacted the airport to find out what's going on.
Can't believe they would remove such a necessary service.
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Unread 8 Jun 19, 08:05 AM  
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#4
scojos
slightly serious Dibber
 
Join Date: Aug 09
Mobile

We had an email which said to wear sunflower lanyard and to approach staff they d point us in right direction.
I think the assistance is still there
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Unread 8 Jun 19, 08:31 AM  
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#5
Brock
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Join Date: Oct 15
We Landed at MCO on the 25 April 2019. I require wheelchair assistance this was provided however you no longer have a special line you have to queue with all of the other people. we were in the queue for roughly an hour, because of the wheelchair we were last of the plane another negative point.

We were taken all of the way to the car park so that we could collect the car.
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Unread 8 Jun 19, 08:47 AM  
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#6
sasperella
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Originally Posted by Brock View Post
We Landed at MCO on the 25 April 2019. I require wheelchair assistance this was provided however you no longer have a special line you have to queue with all of the other people. we were in the queue for roughly an hour, because of the wheelchair we were last of the plane another negative point.

We were taken all of the way to the car park so that we could collect the car.
Hi
Interested in this also. There was another thread like this and the last post confirming that the wheelchair line is open was 25th May this year.
I wish we could get a concrete answer to this.
As Ive said in other thread, this year for 1st time DD and I have treat ourselves to PE. I believe a perk of this is you are amongst the first off the plane.
If I have to wait til last waiting for Wheelchair Assistance and then have to go to the back of a queue hardly seems fair.
I sent an email to Special Assistance on 24th May still havent received a reply.
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Unread 8 Jun 19, 08:49 AM  
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#7
sasperella
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Originally Posted by ayeready View Post
We've contacted the airport to find out what's going on.
Can't believe they would remove such a necessary service.
Will you let us know your reply please.
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Unread 8 Jun 19, 09:20 AM  
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#8
Brock
Getting Excited
 
Join Date: Oct 15
Originally Posted by sasperella View Post
Hi
Interested in this also. There was another thread like this and the last post confirming that the wheelchair line is open was 25th May this year.
I wish we could get a concrete answer to this.
As Ive said in other thread, this year for 1st time DD and I have treat ourselves to PE. I believe a perk of this is you are amongst the first off the plane.
If I have to wait til last waiting for Wheelchair Assistance and then have to go to the back of a queue hardly seems fair.
I sent an email to Special Assistance on 24th May still havent received a reply.
We were flighting with Virgin also in PE we had to wait until all of the other passengers were off the plane before the wheelchairs were brought down to the door.
We were at the back of the queue.
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