DVC and Coronavirus

[Br'er Bear]

Originally Posted by Sara_toga

Went to the toilet, came back and my laptop had shut down

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So sorry to hear that, we're still getting the engaged tone, chat still offline and now other things to do, so will try calling later.

Good luck...

[Guest]

Originally Posted by YorkshireT

I’m sure they’ll use the borrowed points and let you bank the current years’ points even if they don’t allow you to bank the remaining borrowed.

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That's what I'm hoping. The Riviera reservation is still fewer points than I have borrowed across both trips, but at least I'd only lose about 30.

[Disneyloverz]

We are due to arrive on 2nd April having booked using our points which, if we have to cancel, will go into holding and need to be used by end May 2020 (I don't think we'd get back by then)

[fmol196]

We were due to fly in the morning, managed to move flights to 28 august this morning. Like others frustrating times trying to get member services but eventually managed to get through after 60 mins or so in call queue. We are June uses year and had borrowed points from June 2020- those have gone back into that use year. The remainder were banked from 2018-2019 , those are back in current year and have to use by end May. Cast member suggested using RCI so will look at that . They also sorted me a new reservation while on phone and sorted all dining reservations and refunded magic bands

[Sara_toga]

Just managed to get through on the phone but just to an automated message saying they are only dealing with bookings up until March the 31st. We "go" on 25th of April so will have to wait until 1st April to phone!

[lam]

We are in a similar situation but not flying until July. Booked a package with wd travel co and rest with dvc current use year points and borrowed points from next year. Also have points rented from a dibber and a room booked through hotel.com. took me ages to sort this out.

Seriously considering next year instead but would lose direct flights costing €1k EACH times.

Just heard US government looking to ban travel from UK because of latest figures.
That could mean travel insurance or airline cover could now kick-in. There was also EU regulations and compensation for certain flights emulating from EU Member States. But not sure that EU directive stoll applies to UK. Keep checking as situation changes every day.

[KFJames]

Originally Posted by fmol196

We were due to fly in the morning, managed to move flights to 28 august this morning. Like others frustrating times trying to get member services but eventually managed to get through after 60 mins or so in call queue. We are June uses year and had borrowed points from June 2020- those have gone back into that use year. The remainder were banked from 2018-2019 , those are back in current year and have to use by end May. Cast member suggested using RCI so will look at that . They also sorted me a new reservation while on phone and sorted all dining reservations and refunded magic bands

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So you will probably loose the banked 2018-2019 points as probably still won't be able to go by end of May? That's a bit unfair if people having banked points to use for a bigger Villa

[Br'er Bear]

Originally Posted by Bellasmummy

Anybody have any idea what would happen with those that have rented points from members?

We’ve got 7 days in May and 2x 7 days in August all through David’s.

We have travel insurance and I remember checking last year that we were covered for these kind of bookings. But what happens if the owner of the points gets the points back? Would we then not be covered?

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As I undersand it, you and the member are not in direct contact, so unless the resort closes the member cannot cancel the room without going through David's, even if the parks are closed.

And because you are covered on insurance (but check that again first) then possibly best to just stay with the reservation so to ensure your insurance covers you.

As far as the member is concerned you will be using that reservation and you can of course see if the member cancels your reservation on MDE and if he does complain to David's.

If you find you are not insured then check out the lastest info on David's as they will try and work with both the renter and member to rearrange a new booking, but that would prove difficult especially for 7-night rental's, time consuming and under the contract conditions the member has the right to just refuse.

By going through an insurance claim its less grief for David's, the member and possibly yourself and will help all members/renters going forward as those points won't be used again this year.

So unless you want to try and change your dates or your insurance doesn't cover dvc rentals then no need to contact David's.

Hopefully other members or renters might have a better understanding.

Anyway, May is a few months away and hopefuly by August it's back to normal so plenty of time to consider your options and good luck...

Check out dvcrequest/covid-19 which states...

David’s Vacation Club Rentals would like to assure you that in times of uncertainty surrounding travel, your safety and well being remain an important part of our thoughts.

We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests and owners.

The Disney Vacation Club has been working with owners on a one to one instance regarding reservations, however, current wait times on the telephone to speak with a cast member can exceed 4 hours.

Although our NO CANCELLATION contract is clear in every detail, we are willing to work with each and every guest who wishes not to travel. We promise to listen to your concerns and work with each contract to attempt to make changes that are acceptable to the both parties involved, the guest and the owner. While we can not guarantee a change to the agreement, this might involve a date change or the re-rental of the points to another guest therefore providing you with compensation. The success rate will be highly dependent on the owner’s willingness to change the agreement and the status of the points they have used to create the reservation contracted. We ask that you be patient as it may take owners several days to reach a Disney Vacation Club Cast Member.

Although our phone lines have become extremely busy and our in box full, know that you will be attended to in due time. Do not hesitate to reach out to us as we work through this unexpected situation. You can reach us via email at team@dvcrequest.com. Please understand that the normal response time you are used to may be lengthened greatly.

Thank you for your support and your loyalty. We will keep you updated through this dynamic situation as events change.