Could anyone with a good knowledge of Travel Insurance give advice please?

[rachelhelen82]

Originally Posted by Pixiedust40

Just thought I would post an update. I had raised a section 75 and complained to ABTA but kept on trying to get hold of Emirates with lots of emails in the meantime.

They processed a refund for both holidays yesterday which I have received emailed confirmation for and they say it will be in our account within 4 weeks. So thank you for your advice to keep chasing it up.

Good luck everyone else with refunds too, it was worth persisting with.

The best advice is always on The Dibb. I find it much more useful than a Which subscription lol

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Excellent result 👏🏻👏🏻

[rachelhelen82]

Just to update, I’ve still not had a direct response to my email sent to customer services (didn’t really expect to) but have received a generic email this lunchtime. The opening line concerns me a bit as it suggests that we’ve cancelled the trip, rather than them But then further down it says they have cancelled 🤔 should I be worried? Here’s a copy...

We are very sorry to hear that you have had to cancel your travel plans with Emirates Holidays.


In light of the ongoing impact of COVID-19, and the UK and Irish government’s decision to implement exceptional advice against all but essential travel worldwide for a 30 day period, we must take steps in these difficult times to protect both our customers and our business in a sustainable way. We have, therefore, cancelled your affected package holiday that was due to depart on or before the 31st May 2020, and your cancellation notification is attached.
As a valued customer we appreciate your continued support and would encourage a future booking. We will therefore automatically issue you with a credit note for the total amount paid for your holiday. You, as the lead passenger, will receive this credit note at a later date to the same email address . You will receive this credit note by the 30th April 2020.

This credit note will be valid for redemption until 30 September 2020 on any new package holiday booking for travel departing between 01 July 2020 and 30 June 2021. This credit note can only be redeemed through the Emirates Holidays contact centre who made the original booking.
Once you have received the credit note you and your original party on the booking can rebook to a later date departing between 01 July 2020 and 30 June 2021*.
*Subject to supplier terms and conditions

If you would like to re-book your affected package holiday before receiving the above mentioned credit note please call our dedicated re-booking team on 0208 972 8900, our opening hours are as follows:

We’re really not willing to accept a credit note and yesterday we put in a section 75 claim with Barclays. Does anyone think I need to do anything else at the moment? Do I need to tell Emirates about the S75?

[Blue nose]

Originally Posted by rachelhelen82

Just to update, I’ve still not had a direct response to my email sent to customer services (didn’t really expect to) but have received a generic email this lunchtime. The opening line concerns me a bit as it suggests that we’ve cancelled the trip, rather than them But then further down it says they have cancelled 🤔 should I be worried? Here’s a copy...

We are very sorry to hear that you have had to cancel your travel plans with Emirates Holidays.


In light of the ongoing impact of COVID-19, and the UK and Irish government’s decision to implement exceptional advice against all but essential travel worldwide for a 30 day period, we must take steps in these difficult times to protect both our customers and our business in a sustainable way. We have, therefore, cancelled your affected package holiday that was due to depart on or before the 31st May 2020, and your cancellation notification is attached.
As a valued customer we appreciate your continued support and would encourage a future booking. We will therefore automatically issue you with a credit note for the total amount paid for your holiday. You, as the lead passenger, will receive this credit note at a later date to the same email address . You will receive this credit note by the 30th April 2020.

This credit note will be valid for redemption until 30 September 2020 on any new package holiday booking for travel departing between 01 July 2020 and 30 June 2021. This credit note can only be redeemed through the Emirates Holidays contact centre who made the original booking.
Once you have received the credit note you and your original party on the booking can rebook to a later date departing between 01 July 2020 and 30 June 2021*.
*Subject to supplier terms and conditions

If you would like to re-book your affected package holiday before receiving the above mentioned credit note please call our dedicated re-booking team on 0208 972 8900, our opening hours are as follows:

We’re really not willing to accept a credit note and yesterday we put in a section 75 claim with Barclays. Does anyone think I need to do anything else at the moment? Do I need to tell Emirates about the S75?

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If you don't want a credit note you need to tell them and request a refund. As all previous posts it's for them to refund not your bank or insurance.

Bank or insurance are for if the travel company goes bust and cannot refund.