Best deals when travel agent makes a mistake

[lynjowton]

What are the best deals/compensation that people have managed to get when the travel agent cocks up? So I booked our holiday nearly two years ahead paid the balance then asked for my flight reference at 12 weeks to go so I could book plane seats. I received an email reply to say flights were not sorted and given 2 choices 1. fly a day later than planned for a direct flight with Thomas cook or 2. chosen start date indirect flight with an upgraded seat on both flights (I only ever pay for the economy) and $150 on a pre-paid card. I went with the 2nd choice and think the indirect flight might not be too bed. With the $ I have offset my spends and booked bubble seats for our return journey just for the experience.