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Old 21 Jul 18, 02:52 PM  
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#11
Scotty
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Originally Posted by Mexy02 View Post
Wow , I put the heads up about this but didnít think they would jump that much. Atd have the adults fir kids back on which at first glance seems the best value for universal £234 . Not looked at everyone though yet .
Thanks, I have booked now. Watch the prices reduce now - that's what generally happens to me.
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Old 24 Jul 18, 07:53 PM  
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This afternoon I received an email from themeparktickets saying that my payment had not gone through and if I didn't pay by 26/7 they would consider the order cancelled.
This was after the man I spoke to on Saturday morning saying there was no trace. :-(
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Old 25 Jul 18, 12:54 PM  
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Pottermus
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On this subject (and apologies if this is common knowledge) but I just got a circular email from Attraction Tickets Direct saying their Universal prices are going up TOMORROW.

Definitely worth booking today if you were thinking about it!
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Old 25 Jul 18, 01:48 PM  
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Originally Posted by Pottermus View Post
On this subject (and apologies if this is common knowledge) but I just got a circular email from Attraction Tickets Direct saying their Universal prices are going up TOMORROW.

Definitely worth booking today if you were thinking about it!
I've just received that email as well, I booked my Universal tickets last week through Theme Park Tickets using the deposit scheme.
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Old 25 Jul 18, 07:38 PM  
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Originally Posted by Scotty View Post
This afternoon I received an email from themeparktickets saying that my payment had not gone through and if I didn't pay by 26/7 they would consider the order cancelled.
This was after the man I spoke to on Saturday morning saying there was no trace. :-(
So, if it's saying you did make a booking but the payment didn't go through, I would imagine that booking was placed at the old price and that is the amount they are waiting for you to pay. I'd get back in touch with them and quote them the reference (which proves you had a booking they couldn't trace the other day) on the email and ask how much they are expecting you to pay.
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Old 4 Aug 20, 02:56 PM  
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I bought tickets for Disney,universal and sea world in January but due to coronavirus our holiday booked for september 2020 was cancelled rendering the tickets useless. I asked themeparktickets.co.uk for a refund and was floored with their cancellation fees. Out of the £1526 we spent they would only offer me a £1144 refund. A cancellation fee of nearly £381.50. I knew there would be a cancellation fee which I was willing to pay one but this is just totaly unreasonable. One thing is for sure, I will not use this vendor again.
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Old 4 Aug 20, 03:42 PM  
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jim jehosofat
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Originally Posted by Whiskeymick View Post
I bought tickets for Disney,universal and sea world in January but due to coronavirus our holiday booked for september 2020 was cancelled rendering the tickets useless. I asked themeparktickets.co.uk for a refund and was floored with their cancellation fees. Out of the £1526 we spent they would only offer me a £1144 refund. A cancellation fee of nearly £381.50. I knew there would be a cancellation fee which I was willing to pay one but this is just totaly unreasonable. One thing is for sure, I will not use this vendor again.
I understand that you're miffed about the amount of the cancellation charge, but it is clearly stated in their terms and conditions that a 25% fee applies and by making your purchase with them you have agreed to these terms.
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Old 4 Aug 20, 05:13 PM  
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I know that there are t&cs for cancellation and Iím sure other than for these ultra exceptional circumstances people would accept them. I think the point is that many companies have offered better terms in the current climate rather than quoting their t&cs. These are the ones that will get the business going forward
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Old 11 Aug 20, 05:24 PM  
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Originally Posted by Princesses 3 View Post
I know that there are t&cs for cancellation and Iím sure other than for these ultra exceptional circumstances people would accept them. I think the point is that many companies have offered better terms in the current climate rather than quoting their t&cs. These are the ones that will get the business going forward
Indeed, perhaps other companies have made a better goodwill gesture given the current exceptional circumstances and offered better refunds. Although there are plenty of other companies that have stuck with their original Ts&Cs (eg. ATD has generally stuck to only providing their standard 80% refund).

However, this doesn't change the fact that in Whiskeymick's case, themeparktickets.co.uk did nothing wrong and merely offered the refund that the customer agreed to as stated in the Ts&Cs when they bought the tickets.

So, yes, make sure you read the Ts&Cs and only choose a company whose Ts&Cs you are happy with. Because even though they may have provided better refunds this time as a goodwill gesture, there's no guarantee they'll do so again next time.
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