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Old 26 Jun 20, 10:51 AM  
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#11
uk_mickey
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Join Date: Mar 07
Location: Warrington
Has anyone had any luck yet, we have had no help from them at all
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Old 26 Jun 20, 10:58 AM  
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#12
raspberry
Earning My Ears
 
Join Date: Sep 15
I contacted universal direct and told them of my issues with florida escapes and they said they would contact them on my behalf. I had an email last week to say a cheque was in the post, it is coming from the US in dollars, which they told me would be the case and asked if I was happy to proceed on that basis. Florida Escapes are the worst company I've dealt with when trying to sort out my cancelled holiday, poor communication, unprofessional and unhelpful.
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Old 26 Jun 20, 11:00 AM  
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#13
racheal244
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Yes as per my update they are going to refund me minus 10%. They confirmed by email eventually. I did have to send the tickets back and have to wait a minimum of 2 months for a refund from when they received my tickets back. They did email me to confirm receipt of the tickets and said they would be sending back to universal for a credit.
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Old 27 Jun 20, 10:22 AM  
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#14
uk_mickey
Proud to wear my Ears
 
Join Date: Mar 07
Location: Warrington
Has anyone got a refund of Disney tickets from them ?
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Old 27 Jun 20, 11:11 AM  
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#15
racheal244
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Not tried fortunately they was booked through someone else. Just keep emailing them took them about 10 days to reply to me
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Old 28 Jun 20, 04:43 PM  
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#16
Evil queen
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Which email address did you use racheal244 or did you just use the form on their website?
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Old 28 Jun 20, 05:05 PM  
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#17
racheal244
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florida@booktravelbuzz.com
I did initially complete the website form and received a standard cancellation email back for my insurance but then emailed them on the above email address
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Old 28 Jun 20, 05:34 PM  
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#18
Evil queen
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Originally Posted by racheal244 View Post
florida@booktravelbuzz.com
I did initially complete the website form and received a standard cancellation email back for my insurance but then emailed them on the above email address
Thatís great, thanks. Iíll give it a go and keep my fingers crossed!
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Old 28 Jun 20, 06:41 PM  
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racheal244
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No problem, good luck. I really do think it's a poor service from them
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Old 25 Jul 20, 08:16 AM  
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#20
gizmodo
Helping Minnie
 
Join Date: May 16
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So has anyone managed to get insurance to pay out for these tickets?

I have universal tickets with these guys. About to put the claim through today.
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