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Old 14 Jul 20, 10:42 AM  
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#11
bighal
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Originally Posted by Mousewife View Post
I upgraded a 14 day pass to a Gold annual in January and it has just been extended until May 2021. Only problem is we donít know when we will be allowed to travel let alone when it will be safe to do so. Has anyone been told whether they are taking the travel ban into consideration? I know itís not their fault but I guess I should be asking for a refund and buy a new pass when all is well with the world again.
The travel ban has had no affect on refunds, its just when the parks where closed. We are going to cancel ours and get new ones closer to the day we go next year.

As a side note we did manage to book 21 days worth of park reservations staying on site for next year even though our APs run out in December this year.
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Old 14 Jul 20, 10:59 AM  
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Jennywren
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I requested a refund of our unused AP Days as we would not be able to return this year. We were there the night MK closed on March 15th and our passes expired in early May.

A few weeks later we received a refund to our credit card of £105.04 + £3.14 FX Fees for each pass. No contact from Disney to explain how it had been calculated though.

We managed to get 61 days use out of the passes so we are quite pleased with the results.
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Old 14 Jul 20, 08:41 PM  
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Mousewife
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Thanks for this. Iím thinking we would be better to do the same. We we cancelled our June trip and were thinking of a January 21 but even that seems a bit soon now. Our pass ran from mid Jan 20 to 21 so really only 2 months used before the closure. Should I expect a 10 month equivalent refund do you think? Iím not sure how it works
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Old 15 Jul 20, 12:04 AM  
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#14
Jennywren
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Mousewife as far as I am aware you could ask for a refund from the 16th March 2020 (the date the parks closed) to the date your pass is due to expire.
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Old 15 Jul 20, 12:39 AM  
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Bellasmummy
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Seeing lots of reports on Facebook that an email has gone out about being able to cancel and get a refund from 11 July to your new extended expiry.

As usual no email for us 😡

Will wait a day or so before I contact them to request my cancellation.
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Old 15 Jul 20, 12:50 AM  
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Just seen the update on the AP page



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Old 15 Jul 20, 12:52 AM  
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So it seems we have until 11th August to cancel for a refund from 11th July to extended expiry.

People have stated that the cancellation is easy through a link in the email but Iím not sure if you could cancel a childís pass that way or if the email is per pass meaning youíd have to phone as surely they not have an email for the childís pass 🤷
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Old 15 Jul 20, 10:06 AM  
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bighal
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Originally Posted by Bellasmummy View Post
Seeing lots of reports on Facebook that an email has gone out about being able to cancel and get a refund from 11 July to your new extended expiry.

As usual no email for us 😡

Will wait a day or so before I contact them to request my cancellation.
No emails for us either. Never got any passholder emails in all the years we have had an AP. My DW was on the phone to them yesterday and they had no idea why especially as we get DVC and other Disney emails. They did first say it might have been our mail provider rejecting them as spam until we said we get the DVC ones.
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Old 15 Jul 20, 10:15 AM  
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Looks like we will need to call back up then, Am still missing one refund for when the parks were closed, this is getting a bit messy now.

1000's of passholders all trying to call the same number, that be fun!
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Old 15 Jul 20, 10:22 AM  
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No email received here, although I never receive AP emails so didn't expect to get one! Would rather cancel online or via email as I don't fancy calling the passholder line and being on hold, especially from the UK!
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