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Old 9 Sep 20, 06:55 PM  
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#11
MrsOrlando
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Originally Posted by marlouwrig View Post
I put £70 deposit on Disney tickets for this year which they have refused to refund. They did say we could put it towards next year but as we will not be travelling again until at least 2022 that is of no use to us. Will definitely NOT be using them again
Hi y'all.

I checked with the UK office and we offer vouchers for the value of your deposit with NO EXPIRY date... this is from the published policy:

Bookings on deposit: Should you wish to cancel your booking being held on a deposit basis then this would be at the loss of your deposit so you may wish to consider the other options available. Should you wish to retain your booking and change your departure date, this amendment will be done free of charge (subject to availability for special events) and will be subject to any difference in price. We can also supply a credit voucher for the value of your deposit to use against a future purchase with OrlandoAttractions.com or our sister company Ascot Travel House which can offer client the opportunity to book any type of holiday to any type of destination.

Please contact Simon@OrlandoAttractions.com in the Ascot office to obtain your vouchers with no expiration date. You will need to quote your name and order number. I hope that helps!
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Old 10 Sep 20, 04:47 PM  
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Danielle87
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I have still not received any refund Iím at 60 days tomorrow!
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Old 13 Sep 20, 09:48 AM  
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Mickie
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I know everyoneís experience will be different and Iíve not actually asked for a refund, but so far theyíve let me roll two non refundable deposits onto another product including a ticket to hotel room change which seems pretty fair to me.
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Old 12 Oct 20, 08:01 AM  
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Mariesmith
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Is anyone still waiting for a refund from Orlandoattractions.com?
Our Disney ticket refund process was started mid June. It's now the middle of October and still no refund. I've been emailing every few weeks for an update but so far no luck. This is taking longer than our Virgin holidays refund.

Edited at 08:02 AM. Reason: Spelling
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Old 12 Oct 20, 08:19 AM  
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Stardust5
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Iím still waiting, itís now been 17 weeks since I asked for a refund!
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Old 12 Oct 20, 01:38 PM  
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Donaldfan
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Originally Posted by Mickie View Post
I know everyoneís experience will be different and Iíve not actually asked for a refund, but so far theyíve let me roll two non refundable deposits onto another product including a ticket to hotel room change which seems pretty fair to me.
As you say, you haven't asked them for a refund. This is good for them as they keep your money.
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Old 12 Oct 20, 02:07 PM  
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Mickie
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Originally Posted by Donaldfan View Post
As you say, you haven't asked them for a refund. This is good for them as they keep your money.
I know but on both occasions it was a non refundable deposit so they could have kept my money anyway. Yes this way they may get more money off me but only if their prices (and cancellation policy) is still good.
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Old 12 Oct 20, 09:03 PM  
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MarkUK
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Originally Posted by Stardust5 View Post
Iím still waiting, itís now been 17 weeks since I asked for a refund!
Shocking to be honest. Iíve used this company many times before but would have serious reservations in using them again.
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Old 12 Oct 20, 09:13 PM  
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Stardust5
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Originally Posted by MarkUK View Post
Shocking to be honest. Iíve used this company many times before but would have serious reservations in using them again.
Yes Iím afraid Iím now the same, Iíve always received good service over the many years that I have been travelling to Florida but I think 17 weeks is a bit ridiculous now, l emailed last week and was told that Iíve now been marked as ďurgentĒ, letís see if that makes a difference.
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Old 12 Oct 20, 09:14 PM  
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Loulou127
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Originally Posted by Stardust5 View Post
Yes Iím afraid Iím now the same, Iíve always received good service over the many years that I have been travelling to Florida but I think 17 weeks is a bit ridiculous now, l emailed last week and was told that Iíve now been marked as ďurgentĒ, letís see if that makes a difference.
Stardust, which tickets are you waiting for refunds on?
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