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Old 16 Dec 21, 09:04 PM  
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#11
mikeishere
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Originally Posted by Claudette View Post
I would email not ring, not least because far less stressful!

I cancelled a couple of times either earlier this year or maybe last year (it’s a blur!). Emails answered quickly and refund made within days.
I’ve had no luck all day on the phone was on hold for ages and ages or line busy message.
I emailed disneytraveluk@disneyonline.com
will they likely get back to me on this email? As I only have till 23rd December to get my money back via zen guarantee.
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Old 16 Dec 21, 09:09 PM  
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#12
Claudette
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Originally Posted by mikeishere View Post
I’ve had no luck all day on the phone was on hold for ages and ages or line busy message.
I emailed disneytraveluk@disneyonline.com
will they likely get back to me on this email? As I only have till 23rd December to get my money back via zen guarantee.
That is the email address I have used and it worked for me.
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Old 16 Dec 21, 09:55 PM  
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#13
mikeishere
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Originally Posted by Claudette View Post
That is the email address I have used and it worked for me.
Thanks
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Old 17 Dec 21, 07:59 AM  
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#14
mikeishere
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Originally Posted by Claudette View Post
That is the email address I have used and it worked for me.
Got a reply back from that email saying that they couldn’t assist me as they are Disney World and my booking Didjeylsnd Paris. Looks like im going to have to get on the phone for hours and get a high phone bill today
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Old 17 Dec 21, 08:22 AM  
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#15
Dead-metal
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Originally Posted by mikeishere View Post
Got a reply back from that email saying that they couldn’t assist me as they are Disney World and my booking Didjeylsnd Paris. Looks like im going to have to get on the phone for hours and get a high phone bill today
Are you using the 03301231644 number? Check with your mobile phone provider as I know on EE contract calls to 0330 numbers come out of your minutes.
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Old 17 Dec 21, 08:24 AM  
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#16
mikeishere
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Yeah that 033 number I’m with 02 I really don’t know about if it comes out my minutes.
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Old 17 Dec 21, 08:55 AM  
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#17
Sarryb
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Originally Posted by mikeishere View Post
Yeah that 033 number I’m with 02 I really don’t know about if it comes out my minutes.
I'm o2, I'm pretty sure it does. Xx
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Old 17 Dec 21, 08:55 AM  
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#18
mikeishere
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Originally Posted by Sarryb View Post
I'm o2, I'm pretty sure it does. Xx
Oh that’s good 👍just strange others say they had no issues cancelling on that email but I get a reply saying they can’t help as it’s not a DW booking. Unless since the French announcement yesterday they want to keep the cancellations via phone only?
Edited at 08:57 AM.
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Old 17 Dec 21, 09:00 AM  
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#19
Sarryb
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Originally Posted by mikeishere View Post
Oh that’s good 👍just strange others say they had no issues cancelling on that email but I get a reply saying they can’t help as it’s not a DW booking. Unless since the French announcement yesterday they want to keep the cancellations via phone only?
Did you book on the Disneyland Paris website, or the Disney Holidays (Walt Disney Travel Conpany) website. That could literally be the difference. I think the email is for the latter.

If you booked through them, then it's possible you are correct, and they want to use phone only. Maybe to stop emails backing up?

Good luck today! X
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Old 17 Dec 21, 10:23 AM  
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#20
mikeishere
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Originally Posted by Sarryb View Post
Did you book on the Disneyland Paris website, or the Disney Holidays (Walt Disney Travel Conpany) website. That could literally be the difference. I think the email is for the latter.

If you booked through them, then it's possible you are correct, and they want to use phone only. Maybe to stop emails backing up?

Good luck today! X
I booked on the DL Paris website not with the Disney Travel Company. Read my email reply again they didn’t say Disney World ( was half asleep this morning) they said as it wasn’t a Walt Disney Travel Company booking they couldn’t help me, yes your right.

I dread to think what my phone bill will be like next month I’m currently on hold with DLP 0330 number.

It’d be nice of them to let you know what number in the queue you are in so I make a rough guess how long my wait is. At this rate my phone bill will be same cost as the holiday haha
Edited at 10:27 AM.
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