Animal Kingdom Lodge Pool & Bar Refurb

[Smudge93]

I've just looked on the virgin website (booked through VH) and it says nothing about the pool or the room refurbs, on my booking or if I try to make a new one! - It's our first stay on site (and my friends first visit to Disney ever) and now I'm worried that this is going to put a dampener on the whole thing!

[karlos3]

Well after a 45 min call nothing offered at all unless I pay to upgrade to another resort .
Lady on the phone said it’s their policy for no compensation .
Will send a e mail to complain see if that helps .

Will be interesting to see if anyone gets a positive response .

[Dan Horrocks]

Originally Posted by karlos3

Well after a 45 min call nothing offered at all unless I pay to upgrade to another resort .
Lady on the phone said it’s their policy for no compensation .
Will send a e mail to complain see if that helps .

Will be interesting to see if anyone gets a positive response .

See more...

That's disgusting! So they're expecting people to pay the same for a resort with less amenities. Come on Disney

[jmagla]

Originally Posted by karlos3

Well after a 45 min call nothing offered at all unless I pay to upgrade to another resort .
Lady on the phone said it’s their policy for no compensation .
Will send a e mail to complain see if that helps .

Will be interesting to see if anyone gets a positive response .

See more...

Did you ask about whether you could get your deposit refunded? If only option is to upgrade at cost, then I'd rather cancel tbh.

[YorkshireT]

They may have a no compensation policy, but read the Package Travel Regulations so you know your statutory rights.

[MrIncredible]

We've also been told no compensation and no moves without an additional fee. Also wouldn't put us through to anyone senior. Are there any emails we can use to complain?

[YorkshireT]

Good summary of rights here if you bought a 'package' which/consumer-rig...el-regulations

[jmagla]

Originally Posted by MrIncredible

We've also been told no compensation and no moves without an additional fee. Also wouldn't put us through to anyone senior. Are there any emails we can use to complain?

See more...

Not putting you through to a supervisor or manager is poor customer service. They are obviously taking a tough stance to avoid further compensation, but doesn't reflect well on Disney...

[MrsMoney]

Originally Posted by Dan Horrocks

That's disgusting! So they're expecting people to pay the same for a resort with less amenities. Come on Disney

See more...

That’s exactly what they expect. Sometimes you may be lucky enough to get a free of charge move but the gift cards were only offered for CBR because the extent of the building works were huge and they were taking away the entire food facilities and replacing them with a food tent and food trucks!

[Barcud13]

I’m not happy about this mainly due to having to change dates and there only being pool view rooms available so having to pay extra. I don’t think I should have to pay extra if my view is a building site