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Old 12 Apr 19, 10:35 AM  
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jojo82
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Disney payment confirmation?

I Paid my Disney balance last night. I paid it online. It Went onto the screen to say thank you for your payment etc. I’ve not had any email confirmation? Is this normal? The balance is pending from my bank. Thanks.
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Old 12 Apr 19, 10:50 AM  
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Laura_<3
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I can't see that we got a confirmation email but the next day I got a new invoice showing the balance due as £0.00
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Old 12 Apr 19, 11:22 AM  
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sieborg
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I paid online last week and didn’t get a payment confirmation. Afterwards logged in with booking number and it said balance paid in full on screen 👍
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Old 12 Apr 19, 11:51 AM  
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DisneyStacey
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I have never had a payment confirmation email, but at some point over the following few days I usually receive an email with an updated invoice showing a nil balance.

This time the email managed to find it's way into my spam/junk folder (despite other emails from the same email address getting through) so may also be worth checking there.
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Old 12 Apr 19, 01:06 PM  
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Tillyjcm
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I worried when I paid my balance online as I expected email straight away. After asking on here I was told to wait a couple of days and sure enough I received updated invoice by email within 2 days. X
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Old 12 Apr 19, 01:37 PM  
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jojo82
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Thanks folks. That’s put my mind at ease. I logged back in and it says balance paid in full. I just expected email confirmation immediately like most company’s give you. Especially when you are parting with a lot of money.
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Old 12 Apr 19, 01:48 PM  
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Andybear
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Originally Posted by jojo82 View Post
Thanks folks. That’s put my mind at ease. I logged back in and it says balance paid in full. I just expected email confirmation immediately like most company’s give you. Especially when you are parting with a lot of money.
As long as it says 'Paid in full' in Manage My Booking then you've got nothing to worry about. All companies have their own computer systems and their own way of doing things.
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