|
Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
|
Thread Tools | Search this Thread | Display Modes |
13 May 19, 05:53 PM |
#1
|
|
Earning My Ears
|
Thomas cook
Just had a email ping that Thomas cook have changed our return flight seats . As we have paid for where we want them are they allowed to do this as our old seats are still empty . We don't fly out till October so quite a few seats are still empty. And the seats they have moved us to are cheaper and we've had no word of refund
|
|
|
13 May 19, 06:05 PM |
#2
|
|
VIP Dibber
|
They did this to me last year. Just do an online chat and get them to move you back if your original seats are still free.
I think it's some kinda computer glitch as only some of our party had been moved and not others, they said it was probably due to plane change but he didn't know why really. Kat
__________________
DLP: Hotel New York-2008 & Hotel Cheyenne-2013 WDW: Villa - April 2011 & Villa - April 2014 WDW: Onsite: OKW! - October 2016 & 2018 WDW: Onsite: HRH/POFQ - October 2019 WDW: Partner Hotel: Hilton LBV @ DS & RPR - April 2022 DLC: LA - San Fran inc: DLC & Universal - Aug/Sept 2023 |
|
|
13 May 19, 07:23 PM |
#3
|
|
Thread Starter
Earning My Ears
|
Thanks just done this and he wants us to pay the 25 pound per seat again to then refund it back to us. We have not got a hundred pounds to pay. He says it the only way it can be done.
The flight had been changed and it was a computer glitch he said. Edited at 07:24 PM. |
|
|
13 May 19, 07:43 PM |
#4
|
|
VIP Dibber
|
We didn’t need to pay again, don’t know why you’d need too? Try chat again and see if you can get someone else who will do it. It can’t be that hard to move seats. Fingers crossed 🤞🏼
Kat
__________________
DLP: Hotel New York-2008 & Hotel Cheyenne-2013 WDW: Villa - April 2011 & Villa - April 2014 WDW: Onsite: OKW! - October 2016 & 2018 WDW: Onsite: HRH/POFQ - October 2019 WDW: Partner Hotel: Hilton LBV @ DS & RPR - April 2022 DLC: LA - San Fran inc: DLC & Universal - Aug/Sept 2023 |
|
|
13 May 19, 08:07 PM |
#5
|
|
Imagineer
Join Date: May 15
|
|
|
|
13 May 19, 08:18 PM |
#6
|
|
Imagineer
|
We’ve just had this too. They’ve moved our seats but ours are still empty! So frustrating to have to rebook the right seats.
__________________
Helen x Back for my 30th WDW May 2014 'New York is life changing' May 2015 Wedding planning journal Oct 2016 Honeymoon Oct 2016 |
|
|
13 May 19, 09:31 PM |
#7
|
|
Serious Dibber
Join Date: Sep 12
Location: Manchester
|
Did this to us too as they swapped the plane and the allocation didnt transfer properly. I had to phone up to get them switched back and I dont know if they realised but 3 days later, the cost of our seat selection was refunded back on to my credit card!
|
|
|
13 May 19, 10:12 PM |
#8
|
|
Thread Starter
Earning My Ears
|
So I went on Twitter and told them I was unhappy and in 3 dm it was all sorted and changed back thankfully. I can not believe the first man on Thomas cook website was wanting us to pay and that was the only way to do it. Shows you just have to get the right person to talk to. Thanks all for replies.
|
|
|
14 May 19, 08:15 AM |
#9
|
|
VIP Dibber
|
It is a bit ridiculous. Our pre booked seats have been moved twice. The first time it happened, I tried to amend back to our original seats online as they were still free, and it wanted me to pay for the new seats, then be refunded for the original seats, even though the cost was exactly the same! I wasn't doing that, so called them up, and a helpful lady dealt with it in a few minutes for us. The second time they moved our seats was to the XL seats in Row 8 (or maybe Row 9, I need to check) I left that as it was
__________________
Once in a lifetime. Until next year... |
|
|
14 May 19, 10:29 AM |
#10
|
|
Imagineer
|
Happened to us a few weeks ago, had to pay aagain and get refunded for the exact same seats we already had, madness
Jules
__________________
Pop centuryx4 ASMx2; CaribbeanBeachx2 Coronado springsx4 DLCx3AKLx5 SSRx4CBRx2 Wilderness lodgex2 Grand Floridianx2ALL star sportsx1Beach clubx2 |
|
|
Thread Tools | Search this Thread |
Display Modes | |
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |