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8 Jan 21, 02:57 PM |
#1
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Excited about Disney
Join Date: Apr 17
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Orlando Attractions - no refund?
Hi,
We had Universal tickets booked with orlandoattractions.com for our May 2020 trip. Obviously this was cancelled. They asked us to send our tickets back to them and once received we would get a refund. They said 12 weeks was a worse case scenario. It has now been 25 weeks since they confirmed receipt of our tickets and still no refund. They just keep telling us that “no one expected this situation to go on as long as it did” and they are unable to issue a refund at the moment. We finally gave up and contacted our credit card company who came back to us today to say our section 75 claim has been denied because they are not in breach of their cancellation policy (in normal times you cannot return tickets is what the bank are saying). Well, I’ve just checked the ticket website again and their covid policy clearly states they will issue a refund minus 20% charge if we, the airline or the holiday provider cancel the holiday, or if the parks are closed for the duration of our holiday. Well they all apply as everything was cancelled as the flights weren’t on, the parks and hotels closed etc. Has anyone else managed to get a refund from this company yet or been able to get a refund through their credit card company? Thanks!
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July 2016 - Holiday Inn LBV - Honeymoon! April 2018 - Clarion Inn, All Star Movies and HRH February 2019 - Holiday Inn LBV and Pop Century May 2020 - CSR and HRH - DH 30th - Covid Cancelled! February 2022 - Holiday Inn LBV, HRH and Pop - 21 Nights |
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8 Jan 21, 03:20 PM |
#2
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Imagineer
Join Date: Sep 14
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8 Jan 21, 04:28 PM |
#3
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VIP Dibber
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It took me 14.5 weeks to get my Seaworld ticket refunds and that was only after I contacted Simon@OrlandoAttractions.com as suggested by Mrs Orlando. Perhaps try him directly with all the details?
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2012 DLP - HNY, 2013 DLP - SL 2016 HRH/Renaissance/POR, 2017 DLP - Disneyland Hotel, 2019 DCL - Northern Europe 2020 YC/HRH - delayed to 2022 2021 DCL - 4 night Staycation 2022 YC/HRH v2!, 2023 DCL - Alaska 2024 DCL - Spain |
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8 Jan 21, 05:09 PM |
#4
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Getting to know the DIBB
Join Date: Oct 16
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HI there,
I am sorry you have not had this resolved. As suggested by SuziQz, please email me directly, simon@orlandoattractions.com, and I will look into this for you. If you can include your order number in the email that would be really helpful. I look forward to hearing from you. Have a lovely weekend. Simon |
8 Jan 21, 05:19 PM |
#5
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Imagineer
Join Date: Oct 09
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We had our discovery cove tickets refunded with no problem at all, infact they were very helpful
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15 Jan 21, 11:09 PM |
#6
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Surfing at Typhoon Lagoon
Join Date: Jun 20
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I also returned my tickets Disney/universal combo 2021 2adults, 2 children. Refund recieved after 3 weeks.
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19 Apr 21, 08:55 PM |
#7
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Apprentice Imagineer
Join Date: Jun 14
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Been patiently waiting since November last year for our refund
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