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Additional Support Needs & DAS Help & advice |
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10 Aug 19, 01:04 PM |
#1
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Very Serious Dibber
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Help please with queuing
I am going in May with my then 11 year old daughter, she has recently been diagnosed with a condition called small bowel Intussusception, which causes her to also have the symptoms of IBS, she also has a problem with her bladder, which basically means that when she needs to go to the toilet she needs to go straight away, I’m a bit worried about how this will be when we are queuing for rides, obviously we will have fast passes for some things, but not all, I’m assuming we won’t be able to just leave a queue and then rejoin without losing our place ? Are there any allowances for things like this?
Any help or advice would be really appreciated from anyone who has any experience of anything like this |
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10 Aug 19, 01:09 PM |
#2
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Imagineer
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Go and speak to guest services when you get there about your daughters needs they may be able to help you. Unfortunately there are some individuals who block people getting back into the line if they've had to leave due to issues such as these. Hope you have a lovely time
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1997 Main gate East, 2001 Villa, April 2002 ASMu, Dec 2002 Villa, Feb 2003 AKL, April 2003 Villa, June 2003 ASMu Nov 2003 OKW, Dec 2003 CSR & PVR, Aug 2007 Pop Century, Aug 2011 RPR & OKW, Dec 2012 POFQ & BLT. Aug 2015 Disney Magic, Sep 2016 ASsports, Sep 2019 OKW, March 2020, Holiday Inn Celebration. 2021 CSR, Sep 22 Pop Century, BLT & AKL. Feb23 Dockside US. Aug 23 Disney Dream, Jan 24 ASSp Sep 2024 ASSp |
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10 Aug 19, 01:23 PM |
#3
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Imagineer
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You can use the DAS service which lets you approach the cast member near the ride entrance and ask for a return time - ask on the special needs forum for more details
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POFQ Dec 2006, Mar 2008, Oct 2009, Oct 2014 Dibb Villas : Mar 2009, Aug 2009, Xmas 2009 Dec 2010, Oct 2011, July 2013, July 2014, Xmas 2014, July 2015, Aug 2017, Jan 2018, Oct 18, OKW:Summer 2012, Beach Club:Oct 2015,July 2017. AKL:Oct 2019 |
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10 Aug 19, 01:30 PM |
#4
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Imagineer
Join Date: Jan 10
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Definitely speak to Guest Services & definitely have some written proof of the medical diagnosis. I have no idea of what Guest Services can/will do, but am sure they will do what they can to assist. May well be worth contacting them in advance to enquire what medical proof they need so you are not disappointed.
It is a difficult one, as if you leave the queue and then try to rejoin where you left off by passing other guests, there will invariably be some guests who think you are queue-jumping. (This is before you have the South American tour groups who have queue-jumping down to a fine art). I used to work at a UK theme park and guests who were unable to queue due to medical reasons (& had written proof) were often issued with wristbands to allow them access to rides via the exit. They did have to clamp down on this due to abuse of the system and now you get a card with your wristband where the ride host writes down the current time + the current queue time. So if you board ride A via the exit at 11am and there is a 30min queue, you cannot board your next ride via an exit until 11:30am. Also, unofficially we used to let guests leave the queue for toilet-stops if they passed a point where there was a ride host present, e.g. passing behind a ride entrance. We'd let the guests needing the toilet out, on the condition the remainder of their party stayed put at that point and let other guests pass them in the queue. When the toilet-visiting guests returned we just re-inserted them at the same point - the entire party had lost at least 5mins queue time so no-one could complain about queue-jumping. No idea if Disney CM's have this sort of flexibility. |
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10 Aug 19, 01:38 PM |
#5
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VIP Dibber
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In the US they are not allowed to ask for medical proof. Just explain the circumstances and you should be able to get a DAS card.
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DLP: many offsite and onsite trips
WDW: Port Orleans Riverside Dec 10; SSR Nov 14, POFQ Nov 2022 DCL cruises: 2 so farOther parks: Tokyo |
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10 Aug 19, 01:39 PM |
#6
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slightly serious Dibber
Join Date: Oct 15
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Speak to guest services as they are likely to give you a das pass which allows you access straight away if the queue is less than 15 minutes and over 15 minutes they will give you a return time, if you use this side by side with your fast passes you will be ok. Don’t worry about bringing written letters/evidence as they aren’t allowed to ask for it in the US.
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10 Aug 19, 01:48 PM |
#7
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Thread Starter
Very Serious Dibber
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Thank you so much for all of your advice, sorry I put the question in the wrong section, I didn’t think we would be allowed a DAS as I don’t really see it as a disability as such, but think I will email Disney and ask, see what they say, I have absolutely no problem at all waiting the same as everyone else, but as it’s just me and her it might be problematic in the queues, I’m not comfortable with her going off on her own, have always been with others before this trip
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