Notices
Disney Cruise Line and Other Cruise Planning Cruise Questions and Tips.

Reply
 
Thread Tools Search this Thread Display Modes
Old 21 Sep 19, 02:01 PM  
Link to this Post
#1
arielrocks
VIP Dibber
 
arielrocks's Avatar
 
Join Date: May 11
We are back! Hereís our MSC Preziosa review

Ok, been back a few nights now and have had time to reflect on the cruise so thought I would write a quick review.

Hereís the background. We booked a 7 night síton cruise to Northern Europe on the Preziosa. We heard nothing but bad things about the European cruises so neither of us were looking forward to it. We travelled with our 2 year old and 8 month old so our cruise needs are far different than most. We arenít bothered by the evening entertainment, canít sit drinking all day and are interested in excursions where the kids can come along as well. So please bear this in mind when reading as I wouldnít want to slate the cruise and ruin it for others. Our ports of call were Rotterdam, Zeebrugge, Hamburg and Le Harve.

Highs
The ship is BEAUTIFUL and immaculate. It was by far the nicest ship Iíve sailed on and weíve been with Celebrity, Disney and P and o.
Lovey sized cabin
Shower screens and not curtains
Plenty of outdoor space for walking around.
The kids area/Outside playground and the inside nursery/toy area were brilliant and we used them a lot. We didnít leave the kids as feel they are too young but they are happy for you to go in and play with them.

Middles
The food. We only ate at the BUFFET as it suited our needs with the kids. The food wasnít great at all. Plenty of choice but all very average. Ironically the buffet area and seating were lovely and you never struggled to get a seat as itís HUGE but for us, we didnít like it. The exception to this was the fresh pizza which was heavenly!
The excursions or lack of them. Not much choice and very expensive so we made our own way around
Cabin steward wasnít great and left dirty glasses in our room for 3 days straight.
Gratuity charges! These were included in our fare but that didnít stop them from adding them on, they also kindly added on a charity donation of Ä1 euro per person, which I donít mind but I decide which charity I support not someone else. Reception were quick to remove the gratuities when I asked them to which were Ä70 each for DH and myself and a further Ä40 for the babies!

Lows
We were told that kids in swim nappies were not allowed to use the pools so I left all our swimwear at home. Annoying to see several toddlers in swim nappies using said pools!
Some guests were just plain rude.
No queueing for anything. Lifts, buffet, disembarking. Itís just a free for all so if you canít beat them join them!
Bar staff. Man this really got my goat. A pint of cider was Ä7.99 plus a 15% gratuity so didnít have many (one per night). Now the cost is horrible but getting them to actually give you a pint was a joke. Each one was about 1in from the top of the glass, an absolute liberty. When I asked them to fill it up they put the smallest drop in then gave it back. It took 3 requests to get a full pint so by the end of the week that had really worn thin!
The ports MSC dock in. The docks themselves not the destinations. Forgive me for being cynical but each port we docked at was the furthest away from the town. Handy that MSC offer a shuttle to the town for Ä18 return for adults and Ä17 for the kids. We worked out how to get into Bruges ourselves and it was so so easy and quick! Rotterdam we walked in, took maybe 20 mins but Hamburg was the place the really annoyed me. The cruise terminal in Hamburg is relatively new and the port run a shuttle when ships are docked there, itís Ä2.50 each way. When we got off the ship MSC categorically told us that there was no such shuttle and we had to get theirs into town. We asked 6 different staff members and were told the same thing. So we were wandering about the port getting super annoyed that we had got it wrong and then I spotted a tiny sign past all of their excursion coaches for the port shuttle! So it felt like they were just money grabbing and really took the shine off of Hamburg. The itinerary also changed mid sailing which left us short on time in Hamburg so could have done without the faffing around!
Baby things... there are Highchairs in the dining rooms. Yet NONE have straps or a tray, and each one we used had a crack in it somewhere. Completely unacceptable in my opinion as they are unsafe, so baby had to eat in her buggy all week which I hated.

Thatís about it. Given what we use the ship for with a very young family would I cruise with them again? YES ABSOLUTELY because their pricing reflects what you get on board. We paid £1500 for a week in a balcony cabin for the 4 of us. The exact same cruise with pando is £3000 so you pay your money and take your chance to see if you like it.

Iím glad I waited to post this as if Iíd have done it when I was annoyed it would have been unfair.

Any questions please ask. Especially if you have babies as I feel like Iíll be able to help xx

Edited at 05:56 AM.
arielrocks is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 21 Sep 19, 02:35 PM  
Link to this Post
#2
bonnies mum
Imagineer
 
Join Date: Apr 09
Enjoyed reading your report and to see that you enjoyed it overall. You also have pointed out some of the drawbacks/charges which is helpful for anyone considering MSC in the future.
Think many of the cruise companies are looking into as many ways as possible to maximise income from passengers in a captive situation!
bonnies mum is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 21 Sep 19, 08:46 PM  
Link to this Post
#3
Omega1
Imagineer
 
Join Date: Jan 08
Thanks so much for taking the trouble to write a review. Many of your niggles are typical for MSC (from my reading), particularly food and port shuttles, but things like broken high chairs and under measure drinks are not acceptable. Similarly, itís quite surprising to find a below par cabin steward, they are usually excellent.
Omega1 is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 21 Sep 19, 09:04 PM  
Link to this Post
#4
arielrocks
Thread Starter
VIP Dibber
 
arielrocks's Avatar
 
Join Date: May 11
Mobile

Originally Posted by Omega1 View Post
Thanks so much for taking the trouble to write a review. Many of your niggles are typical for MSC (from my reading), particularly food and port shuttles, but things like broken high chairs and under measure drinks are not acceptable. Similarly, itís quite surprising to find a below par cabin steward, they are usually excellent.
Yeah he wasnít good. He was quite rude as well. We asked for a travel cot on the second night as my son fell out of the bed (only 2) and he said we couldnít have one as we had one for the baby (which we had bought ourselves). He even came into our cabin and turned the lights on at 8 to see whether he thought it would fit.
arielrocks is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 21 Sep 19, 09:25 PM  
Link to this Post
#5
SimonB
Imagineer
 
Join Date: Sep 03
Mobile

Those coach fares in Hamburg seem very excessive. We paid about Ä20 for a taxi from the centre to cruise terminal in June.
SimonB is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 21 Sep 19, 09:37 PM  
Link to this Post
#6
arielrocks
Thread Starter
VIP Dibber
 
arielrocks's Avatar
 
Join Date: May 11
Mobile

Originally Posted by SimonB View Post
Those coach fares in Hamburg seem very excessive. We paid about Ä20 for a taxi from the centre to cruise terminal in June.
Yep, easy money for them!
arielrocks is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 22 Sep 19, 08:39 AM  
Link to this Post
#7
Loopylooloo
VIP Dibber
 
Loopylooloo's Avatar
 
Join Date: May 13
Sometimes the larger the ship the further out the need to dock. Shame about the food as the ship sounds lovely! A good highs and lows thanks for sharing.
Loopylooloo is online now Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 23 Sep 19, 10:59 AM  
Link to this Post
#8
Bats
Disney Cruise Line VIP!
 
Bats's Avatar
 
Join Date: Oct 07

theDIBB Guidebook
Pages Created: 13
Thank you for sharing your thoughts.
__________________
Bats is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 23 Sep 19, 11:17 AM  
Link to this Post
#9
SunbreezeFL
Imagineer
 
SunbreezeFL's Avatar
 
Join Date: Apr 14
Thanks for reporting back shame about the food and rude people - weíre on meraviglia from Miami in November (or at least weíre supposed to be on Meraviglia weíve booked through Thomas Cook so waiting for MSC to contact us after their senior management team have met this morning)
SunbreezeFL is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 23 Sep 19, 11:34 AM  
Link to this Post
#10
Just_Pete
Excited about Disney
 
Just_Pete's Avatar
 
Join Date: Dec 15
Originally Posted by SunbreezeFL View Post
Thanks for reporting back shame about the food and rude people - weíre on meraviglia from Miami in November (or at least weíre supposed to be on Meraviglia weíve booked through Thomas Cook so waiting for MSC to contact us after their senior management team have met this morning)
Wow! Let us know what happens. Fingers crossed for you.
__________________
WDW 2007, 2009, 2010, Feb 2012 & May 2012, 2014, 2015, 2016, Feb 2017 & Nov 2017, Feb 2018, Mar 2019
Disney Wonder Feb 2017
HKDL Jul 2018
Just_Pete is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 07:25 AM.


Powered by vBulletin - Copyright © 2000 - 2020, Jelsoft Enterprises Ltd.
Latest News
Posted in Animal Kingdom
On 26th September 8:53am
In the early hours of Tuesday 22nd September a baby female Masai Giraffe was born... Read More »
Posted in Hong Kong Disneyland
On 22nd September 8:15am
After initially reopening on 18th June Hong Kong Disneyland had to close again a month... Read More »
Posted in Disney Games
On 19th September 10:43am
Hasbro has released a new version of Disney Villains Monopoly that will bring out the... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2499
CaxtonFX  $1.2540
Covent Garden FX  $1.2665
FAIRFX  $1.2450
John Lewis  $1.2560
M&S  $1.2326
Post Office  $1.2317
Sainsburys  $1.2474
TESCO  $1.2499
Travelex  $1.2455
Updated: 07:00 29/09/2020
Euro Rates
ASDA  €1.0746
CaxtonFX  €1.0744
Covent Garden FX  €1.0892
FAIRFX  €1.0660
John Lewis  €1.0795
M&S  €1.0600
Post Office  €1.0586
Sainsburys  €1.0730
TESCO  €1.0749
Travelex  €1.0704
Updated: 07:00 29/09/2020

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now