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12 Oct 17, 08:31 PM |
#1
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Apprentice Imagineer
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Worried- conflicting info from disney...
So long story short but not so short! , had rather crap experiences/service/hotel room on our disneymoon last year at boardwalk. Fast forward, complained to WDW and they offered 4 complimentary nights and 2 extra fast passes per day at any deluxe resort.
We have booked a trip back to WDW (hoping for the magical trip and service iv been used to before our disneymoon) for May 2018 for my birthday. We have booked with charter travel 3 nights cabana bay 4 nights grand floridian (arranged with disney separately as complimentary) Then 7 nights saratoga springs, with dining plan and 14 day ultimate park ticket. Prior to booking i phoned US disney not UK no to confirm our park tickets could be used from check in at GF as wanted to spend my birthday night there therefore middle rather than end of hol for taking complimentary nights. The CM told me yes no bother you can activate up to 10 days before check in so this could be done at GF. Went ahead and booked the holiday. Travel agent saying otherwise and now read a thread on here saying mixed info 😐 I have phoned UK disney who said they couldnt help as booked through travel agent. And my email to WDW is getting passed and forwarded to "the right dept to help with your enquiry". Can anyone shed any info? Thanks
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Dec 2009 - 1st WDW Visit for Christmas and New-Year! Aug 2011 - Treat Trip To with the Taggart's Jan 2015 - 1st DLP Trip with the Sis April 2015 - 3rd WDW Trip WE GOT ENGAGED! |
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12 Oct 17, 08:36 PM |
#2
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VIP Dibber
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As far as I am aware if you book your package with Disney, hotel & tickets to get the free dinning then your park tickets are only valid from your first day of stay at that hotel. So you would be better to have SSR first and then your complimentary nights at GF.
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12 Oct 17, 08:44 PM |
#3
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Thread Starter
Apprentice Imagineer
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Thats why i phoned disney to clarify before i booked. The reason i wanted to do it that way was to stay at GF on my actual birthday. Im so annoyed at the crap lack of responce from disney basically passing the buck with my email.
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Dec 2009 - 1st WDW Visit for Christmas and New-Year! Aug 2011 - Treat Trip To with the Taggart's Jan 2015 - 1st DLP Trip with the Sis April 2015 - 3rd WDW Trip WE GOT ENGAGED! |
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12 Oct 17, 09:15 PM |
#4
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Relaxing at the Grand Floridian
Join Date: Feb 16
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I have definitely read somewhere that Disney can (or could) activate the park tickets upto 3 night's prior to check in on a package holiday. I will have a quick look for the link
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12 Oct 17, 09:17 PM |
#5
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Relaxing at the Grand Floridian
Join Date: Feb 16
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12 Oct 17, 09:22 PM |
#6
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VIP Dibber
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Just checked out your link Gillybean. Thank you. That's good to know. Hopefully OP will be ok then if she goes to guest relations.
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Planning again |
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12 Oct 17, 09:22 PM |
#7
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Thread Starter
Apprentice Imagineer
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Thank you so much for this. So hopefully worst case scenario we lose one day of park ticket on our check in day at GF?! However in view i was told 10 days and have note of day and time of phone call that cost me £38 because only US no could book my complimentary nights i hope disney uphold this. Thanks again. X
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Dec 2009 - 1st WDW Visit for Christmas and New-Year! Aug 2011 - Treat Trip To with the Taggart's Jan 2015 - 1st DLP Trip with the Sis April 2015 - 3rd WDW Trip WE GOT ENGAGED! |
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12 Oct 17, 09:37 PM |
#8
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Relaxing at the Grand Floridian
Join Date: Feb 16
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Hope they do honour their promise, especially after your disappointment last time
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13 Oct 17, 01:44 PM |
#9
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Imagineer
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Something similar was being discussed over on this thread:
https://www.thedibb.co.uk/forums/sho... php?t=1051085 It does seem a bit confusing. Disney UK's website states that you can only pick up the tickets when you check into the hotel that's part of your package. Disney US says that you can pick up tickets earlier than this (maybe 10 days or 3 days), but that might only apply to American packages. Maybe? One thing I will say though is that your dining plan will only start when you check into SSR. You can't use your 'free' dining credits before then at GF.
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DLC: Jun 1996 // DLP: Aug 2013 // WDW: Dec 1997 | Feb 2000 | Mar 2001 | Feb 2006 | Oct 2010 | May 2012 | Aug 2014 | Apr 2016 | Apr 2023
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13 Oct 17, 04:09 PM |
#10
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Thread Starter
Apprentice Imagineer
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Thanks! Yeah im fine with dining package starting then! Its the ticket issue i want them to clarify. Feel like it was pointless phoning up to check before i booked. Will update you when i get a response. X
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Dec 2009 - 1st WDW Visit for Christmas and New-Year! Aug 2011 - Treat Trip To with the Taggart's Jan 2015 - 1st DLP Trip with the Sis April 2015 - 3rd WDW Trip WE GOT ENGAGED! |
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