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Old 3 Dec 21, 03:20 PM  
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#1
SnowWhite
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Join Date: May 19
Location: East Kent
Virgin Flying Club down for maintenance and...

I haven't been able to see FC either mine or DH's activity for a couple of weeks..
This is what I've been seeing...



And had this all day today



Anyone else having problems?
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Old 3 Dec 21, 06:10 PM  
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#2
Whitequeen
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It's definitely saying down for maintenance but i've not had any other problems with Activity.
I used miles to book a reward flight on Monday and it was fine. Showed my Activity.
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Old 3 Dec 21, 06:14 PM  
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#3
loves2plan
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I've had no problem accessing mine or my husbands Flying Club accounts over the past few weeks. Accessed it yesterday to book miles flights without any issues too.
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Old 3 Dec 21, 08:38 PM  
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SnowWhite
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Thank you for your replies Whitequeen and loves2plan
Glad you've both had success with it, I'll give them a call tomorrow and see what's what with our accounts.
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Old 4 Dec 21, 10:14 AM  
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#5
TORIMS
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I haven’t been able to access the app for ages, so tweeted Virgin and they said it was a known issue that they were working on. Couldn’t access via the website for a while either, but did manage to get onto that eventually after resetting my password! Still can’t get in via the app though!
Vicki x
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Old 4 Dec 21, 10:19 AM  
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marlouwrig
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I had the same problem yesterday, but I can log in this morning. Checked our activity because both DH and I transferred points from our Amex accounts on 8th Nov. Mine went through within 24 hours but DH's have still not arrived. He received an 'In Progress' notification from Amex on 12th November. Not sure if the delay was down to this being the first time he has transferred points, but I did live chat with Amex this morning and they are looking into it.
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Old 4 Dec 21, 11:41 AM  
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loves2plan
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Originally Posted by marlouwrig View Post
I had the same problem yesterday, but I can log in this morning. Checked our activity because both DH and I transferred points from our Amex accounts on 8th Nov. Mine went through within 24 hours but DH's have still not arrived. He received an 'In Progress' notification from Amex on 12th November. Not sure if the delay was down to this being the first time he has transferred points, but I did live chat with Amex this morning and they are looking into it.
We had a similar problem transferring Amex points to my husbands flying club account. Spoke to a couple of people who just kept saying there was an issue with email addresses not matching up, which made no sense. Finally spoke to a 3rd person who knew exactly what the problem was, cancelled the original transfer and then set the account up over the phone - points were transferred straight away.
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POFQ: Our 'once in a lifetime' trip, 31st Oct - 14th Nov 2012
SSR: 40th birthday trip, 2nd - 16th Jan 2014
SSR 2 bed villa: my mums first trip, 7th - 21st Feb 2015
POR: An unexpected Easter break, 2nd - 15th April 2016
CBR: Another unexpected Easter trip, 29th March - 12th April 2017
CBR: 18th birthday surprise trip, 21st October - 4th November 2019
Food report - the unexpected Easter QSDP extravagana! April 2017
What do we want? FOOD! When do we want it? NOW! QSDP food report, Oct 2019
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Old 4 Dec 21, 11:45 AM  
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#8
marlouwrig
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Originally Posted by loves2plan View Post
We had a similar problem transferring Amex points to my husbands flying club account. Spoke to a couple of people who just kept saying there was an issue with email addresses not matching up, which made no sense. Finally spoke to a 3rd person who knew exactly what the problem was, cancelled the original transfer and then set the account up over the phone - points were transferred straight away.
Oh, thank you, that's interesting. I'll check that we have both accounts set up with the same email address
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Royal Pacific Resort & Beach Club Villas Oct 2004, Aug 2005, 2007, 2009,2011 & 2016
Disneyland Hotel California July 2006
Hard Rock Hotel & Beach Club Villas Aug 2008
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RPR, BCV, DCL Bahamian Cruise & BLT 2014
Rocky Maountaineer, DCL Alaskan Cruise and VGC 2015
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Old 29 Dec 21, 07:15 PM  
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#9
sheluk
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I still haven’t been able to access my account activity page and it’s been weeks… is everyone else’s issues rectified?
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