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Theme Parks Florida Rides, Attractions, Genie+ Questions and Info.

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Old 20 Nov 21, 10:06 AM  
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#11
disneypars
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Originally Posted by saratogajan View Post
Itís all so complicated now! Iím worried that my 14 day ultimates will start instead of my date specific American ones! Hope you get sorted
Probably be best to go to Guest Relations to get them to stack your tickets.
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Old 20 Nov 21, 04:29 PM  
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#12
Cinderella
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I purchased the Ultimates with WDTC in September and then upgraded for Genie + this month and mine still show as Disney Ultimate Ticket (with Memory Maker).

I did the chat with the app and they said there is a delay of it showing on MDE and it might show up in a couple of weeks or so. They confirmed my tickets have Genie+on them.

Hoe that helps 😊
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Old 20 Nov 21, 05:46 PM  
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#13
tanyabanya
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Originally Posted by Cinderella View Post
I purchased the Ultimates with WDTC in September and then upgraded for Genie + this month and mine still show as Disney Ultimate Ticket (with Memory Maker).

I did the chat with the app and they said there is a delay of it showing on MDE and it might show up in a couple of weeks or so. They confirmed my tickets have Genie+on them.

Hoe that helps 😊
That helps massively! Thanks
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Old 22 Nov 21, 09:01 AM  
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#14
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update, i've have 1 message from MDE saying yes it's on our tickets,and we should be able to see it in the app, so i checked and couldn't see it... so i messaged again and the next cast member said that he can't see it at this time but if we made this change recently it may take a few days for everything to update... hhhmmmmm we'll see...
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Old 22 Nov 21, 06:17 PM  
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I canít even see my tickets now, not sure if I could before and am going mad! We have 7 day tickets for Xmas which are showing and our hotel for May is showing but the 14 day tickets that come with the hotel stay seem to have gone.
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Old 22 Nov 21, 06:39 PM  
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#16
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Originally Posted by danisleigh View Post
I canít even see my tickets now, not sure if I could before and am going mad! We have 7 day tickets for Xmas which are showing and our hotel for May is showing but the 14 day tickets that come with the hotel stay seem to have gone.
One of our tickets vanished too a few weeks back, I got onto the MDE live chat and got it sorted Ö. But that is a mess at moÖ. They never seem to answerÖ but deffo message them x
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Old 22 Nov 21, 06:46 PM  
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#17
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I just had an email today confirming all is updated regarding Genie plus being added and that it should be reflected in MDE so I might check again tomorrow and if still missing will message them.
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Old 22 Nov 21, 08:31 PM  
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I managed to get on live chat at 11am, so early in the US. Managed to get my tickets stacked (hopefully)
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Old 25 Nov 21, 06:51 PM  
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#19
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I added Genie + to my tickets with ATD today and within 4 hours it was showing on MDE as tickets with Genie +
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Old 25 Nov 21, 08:04 PM  
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#20
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Originally Posted by Hughseysar View Post
I added Genie + to my tickets with ATD today and within 4 hours it was showing on MDE as tickets with Genie +
Thatís great 👍 Mine still hasnít changed, did you have to do anything on the app or did it just change automatically?

Thanks
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