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Old 25 Nov 21, 08:05 PM  
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#21
tanyabanya
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Originally Posted by Cinderella View Post
Thatís great 👍 Mine still hasnít changed, did you have to do anything on the app or did it just change automatically?

Thanks
Mine neither! 😢
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Old 25 Nov 21, 09:05 PM  
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#22
saratogajan
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Have you upgraded 2021 tickets? I was told I couldnít do this.
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Old 26 Nov 21, 08:37 AM  
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#23
Hughseysar
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Originally Posted by Cinderella View Post
Thatís great 👍 Mine still hasnít changed, did you have to do anything on the app or did it just change automatically?

Thanks
I didnít have it do anything , I spoke to ATD on the phone at around 11, and paid for the upgrade , I then got an e.mail just after 4 saying my new tickets had been dispatched ( they told me new ones would be sent out as the bar coding on the ones I had wouldnít show Genie + ) but If I logged into MDE it would reflect the change .
I logged in and went to my ticket section and it was all there .
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Old 26 Nov 21, 08:44 AM  
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#24
tanyabanya
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Omg I literally just received this message over the MDE app chat

ďDisney genie plus cannot be added pre arrival to the 14 day ultimate tickets. You may add genie plus for the day on each day youíd like to use itĒ
I mean what does that actually mean and that is the 3rd different thing that a person at Disney has told me! 😡
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Old 26 Nov 21, 10:35 AM  
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#25
Hughseysar
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Originally Posted by tanyabanya View Post
Omg I literally just received this message over the MDE app chat

ďDisney genie plus cannot be added pre arrival to the 14 day ultimate tickets. You may add genie plus for the day on each day youíd like to use itĒ
I mean what does that actually mean and that is the 3rd different thing that a person at Disney has told me! 😡
Have you thought of changing your tickets to Magic Tickets thatís include the Genie + ? Or would that cost more ?
I cannot understand why you are having so many issues , it I would imagine switching to Magic Tickets would solve it all .
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Old 26 Nov 21, 10:50 AM  
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#26
tanyabanya
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Have just been on the phone to Disney and he basically said I can see your upgrade on your account .. itís ages till you go Ö donít worry about it 🙄😵≈💫🙈
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Old 26 Nov 21, 12:41 PM  
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#27
Hughseysar
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Originally Posted by tanyabanya View Post
Have just been on the phone to Disney and he basically said I can see your upgrade on your account .. itís ages till you go Ö donít worry about it 🙄😵≈💫🙈
Thatís rediclious , seems everyone you speak to says something different.
Mine changes within hours ! Cannot praise ATD enough really
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Old 26 Nov 21, 07:26 PM  
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princess boo
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Also still waiting for MDE to update. Have tried signing out and in again and reinstalling the app but nothing yet
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Old 26 Nov 21, 08:45 PM  
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#29
sully301
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I just tried to add genie plus to my trip for 2021 but they said you can't add it from the Uk. Is that correct
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Old 26 Nov 21, 08:59 PM  
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Originally Posted by sully301 View Post
I just tried to add genie plus to my trip for 2021 but they said you can't add it from the Uk. Is that correct
For 2021 tickets, yes. Apparently they can add it on manually at the ticket centre once you're there. My guess is the add-on has only been made available on 2022 dates.
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