Tui compensation voucher

Leec · 16 Sep 19, 08:21 PM

We’ve received tui compensation vouchers due to a complaint we had.
I wasn’t thrilled about having them as I think it’s a con that we have to rebook with a company we weren’t pleased with, but hey ho...
Anyway I’ve been in store to enquire about booking a Disney Paris trip with them, apparently I can’t use them for Disney Paris? I asked about using them for flight only... can’t use them for that... hotels only? Nope can’t use them for that.
I asked what exactly can I use them for? He replied a package holiday, surely this would then Disney Paris would be a package?
Just wondered if anyone has used them? And on what? Is this true?
Didn’t realise there were so many conditions to them...

TeeKayDawn · 16 Sep 19, 08:43 PM

Had you accepted the vouchers prior to receiving them or did they just arrive?
Either way I would send them back with a letter stating the reasons why the compensation is not good enough. Making the points you make above regarding the vouchers being valid for only certain things.
Make sure that you send any correspondence signed for delivery. And you must return the vouchers.
I would seek advice as to whether you have received compensation or a good will gesture under the guise of compensation.

Leec · 17 Sep 19, 07:28 AM

Unfortunately I don’t know what I’ve done with the original letter, it’s been a while.
I wasn’t originally looking for any compensation, it was a moan and they sent it as a good Will gesture.
I just didn’t realise it would come with so many conditions, my mistake. 😂🙈 I’m pleased it’s not a huge sum although I’m sure it will come on handy for a late get away next year.
Thank you for your advice x

**Disney Bear** · 17 Sep 19, 08:25 AM

We had one of these. I’m afraid there we do many restrictions and I was so unhappy with the company that I didn’t want to give them any more of my money - so we never used it. It was not a massive amount and we booked the holiday we wanted rather than the compromise the restrictions would have forced us to.

If you planned a package getaway i’m sure you will get one within restrictions. Happy holidaying

16 Sep 19, 08:21 PM	#1
	16 Sep 19, 08:21 PM Leec Very Serious Dibber
Leec Very Serious Dibber Join Date: Jul 13	Tui compensation voucher We’ve received tui compensation vouchers due to a complaint we had. I wasn’t thrilled about having them as I think it’s a con that we have to rebook with a company we weren’t pleased with, but hey ho... Anyway I’ve been in store to enquire about booking a Disney Paris trip with them, apparently I can’t use them for Disney Paris? I asked about using them for flight only... can’t use them for that... hotels only? Nope can’t use them for that. I asked what exactly can I use them for? He replied a package holiday, surely this would then Disney Paris would be a package? Just wondered if anyone has used them? And on what? Is this true? Didn’t realise there were so many conditions to them... __________________ Becky and lee

17 Sep 19, 07:28 AM	#3
	17 Sep 19, 07:28 AM Leec Very Serious Dibber Thread Starter
Leec Thread Starter Very Serious Dibber Join Date: Jul 13	Unfortunately I don’t know what I’ve done with the original letter, it’s been a while. I wasn’t originally looking for any compensation, it was a moan and they sent it as a good Will gesture. I just didn’t realise it would come with so many conditions, my mistake. 😂🙈 I’m pleased it’s not a huge sum although I’m sure it will come on handy for a late get away next year. Thank you for your advice x __________________ Becky and lee

17 Sep 19, 08:25 AM	#4
	17 Sep 19, 08:25 AM Disney Bear VIP Dibber ✓Premium Member
Disney Bear VIP Dibber Join Date: Feb 16 Location: Berkshire	We had one of these. I’m afraid there we do many restrictions and I was so unhappy with the company that I didn’t want to give them any more of my money - so we never used it. It was not a massive amount and we booked the holiday we wanted rather than the compromise the restrictions would have forced us to. If you planned a package getaway i’m sure you will get one within restrictions. Happy holidaying