Memory maker ride photos missing

[sammykitten]

We are here now ( last park day today booo). We're missing a couple of days ride photos on our memory maker and we have some random family instead on test track. It seems to be 2 days in the middle of our trip, we have the right ones at the beginning and from yesterday.
Is there anything can be done at guest services to fix this please? The missing photos are from 31st October and 1st November.

[MinnieMermaid]

The same thing happened to us last year - we used the form on the website I’ve linked below and they were added manually by the Photo Pass Team :-)

disneyworld.disney.go/en...issing-photos/

[rosiebun3]

If you are still at WDW you can go to the photo pass help desk in Mk at the town theatre and one at DS. They helped us when we had photo issues.
I guess they may be at the other parks but I don’t know their locations

[GezzasGem]

As above - on our last day I went to Memory Maker desk in DHS as we were missing some photos from earlier in the holiday. Took a little time but all found and loaded onto our account 👍

[Gill H]

They are so helpful in the parks. We popped in to the MM desk at AK and they found ours.

[gismo1554]

I sorted when I got home using the email form. The photo appeared about 4 days after I submitted. They ask for a photo of you to compare to as well as approx times etc.

[Conno]

Test Track is awful for losing photos.

[wombat girl]

We did the same at HS and got our photos back easily - so try any of the photo places in the parks.

[darm]

Same thing happened to us. Didn't think of asking if it can be sorted! Good luck with yours

[Andybear]

Originally Posted by rosiebun3

If you are still at WDW you can go to the photo pass help desk in Mk at the town theatre and one at DS. They helped us when we had photo issues.
I guess they may be at the other parks but I don’t know their locations

See more...

I went to the photo pass helpdesk at MK with photo issues and they wouldn't help me. All they were interested in doing was selling Memory Maker. They gave me a card with a phone number to ring - I rang it and got a message that the number didn't exist. I tried speaking to them 3 times during the course of my visit and the same thing happened, with me being given the same card with the same number on it. In the end I posted on their Facebook page and they posted a link for me to use. I did so and a few days later all photos and videos were there.