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Old 1 Dec 21, 09:25 AM  
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#41
aprilshack
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Originally Posted by tink111 View Post
Unfortunately yes- I thought it was fine! I live chatted with them last night and this is what the lady told me. I didnít even ask the question she just volunteered the answer. Said there is not policy that covers it to the USA with them! May be worth checking x
So are you saying if the usa went red and you stayed they wouldn't pay for a flight home, or for a broken leg?
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Old 1 Dec 21, 09:29 AM  
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tink111
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Originally Posted by aprilshack View Post
So are you saying if the usa went red and you stayed they wouldn't pay for a flight home, or for a broken leg?
Both yeah! She said I am still covered before any restrictions come in to place and that Iíd have time to come home. But after that the cover is void. And that they donít pay for hotel quarantine, new flights or any lost holiday! I was really quite surprised but I confirmed all this at the end of the chat too
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Old 1 Dec 21, 09:31 AM  
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Originally Posted by tink111 View Post
Both yeah! She said I am still covered before any restrictions come in to place and that Iíd have time to come home. But after that the cover is void. And that they donít pay for hotel quarantine, new flights or any lost holiday! I was really quite surprised but I confirmed all this at the end of the chat too
What someone tells you on the phone, compared to what cover actually is, are often two different things. I would suggest careful studying of the wording yourself.
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Old 1 Dec 21, 09:33 AM  
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Originally Posted by YorkshireT View Post
What someone tells you on the phone, compared to what cover actually is, are often two different things. I would suggest careful studying of the wording yourself.
Just relaying what I have been told. I will be checking this again!

Edited at 09:36 AM.
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Old 1 Dec 21, 09:36 AM  
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#45
aprilshack
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Originally Posted by tink111 View Post
Both yeah! She said I am still covered before any restrictions come in to place and that Iíd have time to come home. But after that the cover is void. And that they donít pay for hotel quarantine, new flights or any lost holiday! I was really quite surprised but I confirmed all this at the end of the chat too
So they won't pay for hotel quarantine if you were brought back when you were told you had to go back? I understand for lost holiday, so why have we been sold comprehensive covid cover that isn't fit for purpose? When I enquired and bought the insurance I was told it would cover all eventualities.
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Old 1 Dec 21, 09:37 AM  
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Originally Posted by aprilshack View Post
So they won't pay for hotel quarantine if you were brought back when you were told you had to go back? I understand for lost holiday, so why have we been sold comprehensive covid cover that isn't fit for purpose? When I enquired and bought the insurance I was told it would cover all eventualities.
Here is what I was told yesterday!


She did also say for European holidays youíre covered just not America- which isnít much use for us !
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Old 1 Dec 21, 09:38 AM  
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#47
FloridaBears90
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Probably the most unenjoyable build up to a holiday I've ever had. The goalposts continuously moving and constantly feeling on edge is horrible.

I know we're travelling during a "pandemic" but this could be the last family holiday we all have together due to some circumstances.

Absolutely scunnered and if the 7 day quarantine is implanted then it's the final nail in the coffin.
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Old 1 Dec 21, 09:40 AM  
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#48
FloridaBears90
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Originally Posted by tink111 View Post
Here is what I was told yesterday!


She did also say for European holidays youíre covered just not America- which isnít much use for us !
Insurance companies are the biggest frauds going. You think your covered for every situation but there are so many loopholes for them to get out of paying anything.
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Old 1 Dec 21, 09:40 AM  
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aprilshack
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Originally Posted by tink111 View Post
Here is what I was told yesterday!


She did also say for European holidays youíre covered just not America- which isnít much use for us !
When did you buy your policy? I bought mine last year so a newer policy may be different. They should be paying for new flights as insurance is to cover the unexpected.
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Old 1 Dec 21, 09:41 AM  
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Originally Posted by aprilshack View Post
When did you buy your policy? I bought mine last year so a newer policy may be different. They should be paying for new flights as insurance is to cover the unexpected.
It was this yearÖ maybe august! Iíd maybe hop on live chat and just check yours out! I reallly thought I was covered - and as advised above I will double check as it seems really unfair !
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