Florida Escapes

[uk_mickey]

Has anyone had any luck yet, we have had no help from them at all

[raspberry]

I contacted universal direct and told them of my issues with florida escapes and they said they would contact them on my behalf. I had an email last week to say a cheque was in the post, it is coming from the US in dollars, which they told me would be the case and asked if I was happy to proceed on that basis. Florida Escapes are the worst company I've dealt with when trying to sort out my cancelled holiday, poor communication, unprofessional and unhelpful.

[racheal244]

Yes as per my update they are going to refund me minus 10%. They confirmed by email eventually. I did have to send the tickets back and have to wait a minimum of 2 months for a refund from when they received my tickets back. They did email me to confirm receipt of the tickets and said they would be sending back to universal for a credit.

[uk_mickey]

Has anyone got a refund of Disney tickets from them ?

[racheal244]

Not tried fortunately they was booked through someone else. Just keep emailing them took them about 10 days to reply to me

[Evil queen]

Which email address did you use racheal244 or did you just use the form on their website?

[racheal244]

florida@booktravelbuzz.com
I did initially complete the website form and received a standard cancellation email back for my insurance but then emailed them on the above email address

[Evil queen]

Originally Posted by racheal244

florida@booktravelbuzz.com
I did initially complete the website form and received a standard cancellation email back for my insurance but then emailed them on the above email address

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That’s great, thanks. I’ll give it a go and keep my fingers crossed!

[racheal244]

No problem, good luck. I really do think it's a poor service from them

[gizmodo]

So has anyone managed to get insurance to pay out for these tickets?

I have universal tickets with these guys. About to put the claim through today.