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Tickets Theme Park Ticket questions and advice |
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19 Jul 20, 03:28 PM |
#31
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Helping Minnie
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Can I just ask - which address or contact did you use to make these arrangements? I want to ask if we can 'pause' our APs too, but I'm not sure of the best contact to use.
Thanks! |
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19 Jul 20, 04:09 PM |
#32
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VIP Dibber
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Rescuers Reports Lots of food and trip reports |
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19 Jul 20, 04:26 PM |
#33
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Imagineer
Join Date: Dec 10
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I used their contact us box this morning. They replied a few hours later.
They offered to cancel our current AP's and give us a 5 month AP that is will never expire which we can start anytime. Awesome customer service. Thank you Universal - you have certainly generated some customer loyalty from us for the future! |
20 Jul 20, 09:55 PM |
#34
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Excited about Disney
Join Date: May 12
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Another positive report for universal customer service. Same day reply offering to stop our current passes (originally expiring in Sept but due to extension Dec) for same passes with 6 month expiry from first use.
Not what I expected when contacting them very impressed.
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Staybridge Suites LBV 2015 Point Orlando 2016, 2017, 2018, 2019 NYC Riu Plaza Times Square 2019 Homewood Suites 2020 |
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22 Jul 20, 06:52 AM |
#35
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Thread Starter
Imagineer
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22 Jul 20, 10:06 AM |
#36
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Proud to wear my Ears
Join Date: Mar 15
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Was originally offered 2 weeks next May in place of passes which were due to run out this sept, should have been twice this year to use them, that would have been 3 uses over the year But went back to customer services to say several people on here have had them suspended to be restarted next year for remainder of pass and they came back and agreed to do this for me, excellent Cust service can’t beat it as far as I’m concerned.
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22 Jul 20, 01:04 PM |
#37
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Thread Starter
Imagineer
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Just emailed them I will see what they offer
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2022 OKW in May 2018 Art of Animation 2017 All Stars Movies 2016 Boardwalk Villas 2015 Pop Century 2014 Old Key West |
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22 Jul 20, 03:18 PM |
#38
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Imagineer
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22 Jul 20, 08:43 PM |
#39
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Thread Starter
Imagineer
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i rang universal and this is the result.
need to carry on paying my remaining flex payments until the last payment then cancel further payments. they have put a block on our cards. the next time we visit the parks they will reactivate the cards and they will expire 7 months from that date. there is no time limit on when we have to return. pleased with that outcome |
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25 Jul 20, 03:35 PM |
#40
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Helping Minnie
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Just wanted to say that I emailed guest services using the email suggested by Rescuer on Thursday, and received a reply today offering to freeze our APs so we could start them again for six months from when we next use them. Unsurprisingly I have accepted. Thanks for this thread, it has saved us quite a bit! And I have to say I'm very happy with the customer service from Universal.
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