Notices
Disneyland Paris Trip Planning Disneyland Paris Holiday Planning Questions and Tips.

Reply
 
Thread Tools Search this Thread Display Modes
Old 19 Mar 20, 10:57 PM  
Link to this Post
#1
Howard8
New Poster (2)
 
Join Date: Mar 20
Mobile Has anyone had refund yet

I was booked to go 3rd April for a week staying at Disney Nature Village and cancelled on Sunday via the DLP website link and got my refund today but I didn’t get a full refund it was only for 75% has anyone else had a full refund?
Howard8 is offline Click to view Members Trip Plans Add Member to Ignore List
Old 20 Mar 20, 12:03 PM  
Link to this Post
#2
Andyroom
I want to go now!
 
Join Date: Jan 18
Also cancelled via the link on Sunday but still waiting for refund.
Andyroom is offline Click to view Members Trip Plans Add Member to Ignore List
Old 20 Mar 20, 07:33 PM  
Link to this Post
#3
Privateer
Earning More Ears
 
Privateer's Avatar
 
Join Date: Feb 16
Originally Posted by Howard8 View Post
but I didn’t get a full refund it was only for 75% has anyone else had a full refund?
Did you get any correspondence as to why you only got 75% instead of a full refund?
__________________
DLP: Mar 2015, Ibis Hôtel (Val d'Europe), Eurostar train
DLP: Feb 2016, Ibis Hôtel (Val d'Europe), Drove via Eurotunnel
DLP: May 2017, Disneyland Hotel (Castle Club), Drove via Eurotunnel
Privateer is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 20 Mar 20, 09:04 PM  
Link to this Post
#4
Howard8
Thread Starter
New Poster (2)
 
Join Date: Mar 20
Mobile

No I haven’t had any correspondence from them at all other than the 75% go into my account I did try and call them but the call centre is closed so I suppose I will just have to wait and see what happens.
Howard8 is offline Click to view Members Trip Plans Add Member to Ignore List
Old 21 Mar 20, 07:35 AM  
Link to this Post
#5
ghints
Trainee Dibber
 
ghints's Avatar
 
Join Date: Jul 10
Also been refunded yesterday, but looks like about 75% too. No message from DLP as to why. Come on Mickey, this isn’t good enough...
__________________
Laughter is timeless... imagination has no age... dreams are forever

WDW - 1980's x4, Indian Ridge 91, 99, Sarasota/Sanibel 95
Chatham Park 01, Tuscan Ridge 07, 09, 10, 12, 14, 15, 16, 17, 18, 19, 22, 23


DLP - New York 97, 11, Newport Bay 06, 08(x2), Sequoia Lodge 09, 17, 18, 19, 22

California - 03
ghints is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 21 Mar 20, 08:18 AM  
Link to this Post
#6
Sarryb
Apprentice Imagineer
 
Sarryb's Avatar
 
Join Date: Sep 16
Mobile

Did you both book inclusive of transport? I know some transport companies aren't offering full refunds. Regardless, you should've been told what you were getting. I'd be getting back in touch. I'm wondering if they think people won't, cos it's so busy? X
Sarryb is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 21 Mar 20, 10:07 AM  
Link to this Post
#7
ghints
Trainee Dibber
 
ghints's Avatar
 
Join Date: Jul 10
No, hotel and park tickets only - the refund was fractionally less than 75% (about 74.2 !). Their standard terms suggest that there is a 25% cancellation charge for the customer cancelling this close to the trip (we were due to go on the 8th April), so I guess they have not yet honoured the "no cancellation fees" part of their promise.

Seems odd not to refund in full, as I assume they I now going to have to process refunds for each customer twice, but unlikely to be able to contact Disney to find out what's going on.

I'll send an update if the 25% turns up... if anyone has any more info (or got the missing 25%), please post !
__________________
Laughter is timeless... imagination has no age... dreams are forever

WDW - 1980's x4, Indian Ridge 91, 99, Sarasota/Sanibel 95
Chatham Park 01, Tuscan Ridge 07, 09, 10, 12, 14, 15, 16, 17, 18, 19, 22, 23


DLP - New York 97, 11, Newport Bay 06, 08(x2), Sequoia Lodge 09, 17, 18, 19, 22

California - 03
ghints is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 21 Mar 20, 10:49 AM  
Link to this Post
#8
MrsFizz
Excited about Disney
 
Join Date: May 12
Mobile

I’m in the same situation had just under 75% refunded yesterday. Am hopeful the rest will appear at some point. I did read in a Facebook group that it may take up to 40 days for the rest of the refund to be issued.
MrsFizz is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 21 Mar 20, 10:59 AM  
Link to this Post
#9
Lisa123wm
Imagineer
 
Join Date: Jan 08
I’ve had around 53% back to the card I used to pay the balance.
I used a different card to pay the deposit, but nothing back to that card as of yet.
Not happy, thought this would be straightforward as they stated no cancellation charges.
Lisa123wm is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 21 Mar 20, 02:17 PM  
Link to this Post
#10
tinker82
Serious Dibber
 
tinker82's Avatar
 
Join Date: Jun 11
Mobile

I've read on some Facebook groups that refunds are coming through in several payments.
Several different reasons are being discussed - including the system automatically refunding as per regular terms & the rest being manually be refunded later x
tinker82 is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 02:31 PM.


Powered by vBulletin - Copyright © 2000 - 2024, Jelsoft Enterprises Ltd.
DIBB Savings
AttractionTickets.com

Get £10 off each Disney Ticket with the code ATDIBB10

Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS


theDIBB Blog
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »
Aquatica Orlando announce the grand opening of its newest attraction, Tassie’s Underwater Twist, on 15... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2347
CaxtonFX  $1.2319
Covent Garden FX  $1.2445
FAIRFX  $1.2350
John Lewis  $1.2380
M&S  $1.2178
Sainsburys  $1.2337
TESCO  $1.2343
Travelex  $1.2353
Updated: 13:30 28/03/2024
Euro Rates
ASDA  €1.1426
CaxtonFX  €1.1398
Covent Garden FX  €1.1502
FAIRFX  €1.1432
John Lewis  €1.1457
M&S  €1.1263
Sainsburys  €1.1419
TESCO  €1.1425
Travelex  €1.1435
Updated: 13:30 28/03/2024

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now



X