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Car Hire & Transportation Discuss the best way of getting around Florida. |
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17 Aug 19, 12:50 AM |
#1
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VIP Dibber
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BA fly drive with Avis but have incurred extra charges
We have just returned from our hols and have noted additional charges on three Avis rentals we had. I asked specifically on two occasions and was told there were no charges to be paid. I don’t know what the charges relate to as I stupidly believed the attendant who said ‘no charges’ and didn’t exactly keep the receipt safe.
Has anyone had similar experiences and how has it been resolved ? |
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17 Aug 19, 01:11 AM |
#2
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Imagineer
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Log into your avis preferred account and you can view your past rentals and details receipts. - it will show any charges on it.
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17 Aug 19, 09:27 AM |
#3
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Imagineer
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Are you sure they are not deposits, each rental would get a deposit charge but these would only show as pending and they drop off, usually $100 each rental.
But as already pointed out you can login and check. How much are they on each rental ?
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17 Aug 19, 11:02 PM |
#4
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Thread Starter
VIP Dibber
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I managed to get my receipts from the preferred account. For the one day rental I was charged £17, two weeks rental £24 and £80 for the three day rental. It seems the prepayment voucher didn’t cover the cost of the rental so we have been charged extra. What’s wrong is I was told there were no additional charges. I do recall being told on two occasions we’ve been given a free upgrade. I’ll be calling Avis and Ba now.
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18 Aug 19, 09:52 PM |
#5
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Imagineer
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The prepayment voucher has to cover the cost of the rental, the price on your voucher is the price agreed on the day of the booking, if the rental price has increased it makes no difference, if the price was to decrease you would not see a refund from Avis.
Did you do any Toll roads ? I would not bother with Avis I would contact BA that is who you made your booking agreement with and then BA made the agreement with Avis. Let BA take care of this they are very good at dealing with problems. One time Avis did not have my car and gave me a lower grade BA got me a full refund.
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21 Aug 19, 09:44 PM |
#6
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Thread Starter
VIP Dibber
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21 Aug 19, 09:46 PM |
#7
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Thread Starter
VIP Dibber
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18 Aug 19, 08:07 AM |
#8
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Imagineer
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Call BA and they will sort this out with AVIS. The issue seems to be that BA are paying a set rate and the avis system is putting their charges for the booking and there's a discrepancy between them. BA and Avis will sort it between them and you should have no costs.
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18 Aug 19, 10:43 AM |
#9
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Thread Starter
VIP Dibber
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18 Aug 19, 08:13 AM |
#10
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Imagineer
Join Date: Sep 08
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I have had this issue twice with Avis and notified BA who refunded the money to me. I had tried dealing with Avis about the overcharge but they just ignored my emails.
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