Alamo / Alamo Brits - Extended Protection Issue?

[Mighty Lion]

I've just checked National and Enterprise. They are all saying the same thing. Seems like the whole of Enterprise Holdings Fleets/Companies are doing this now.

If this is the case and we have to purchase extra on arrival, then i'll be taking the Avis or Sixt reservation I have...

Just waiting to hear what Andy (DFCH) get back from his contacts...

[dave]

Originally Posted by Mighty Lion

I've just checked National and Enterprise. They are all saying the same thing. Seems like the whole of Enterprise Holdings Fleets/Companies are doing this now.

If this is the case and we have to purchase extra on arrival, then i'll be taking the Avis or Sixt reservation I have...

Just waiting to hear what Andy (DFCH) get back from his contacts...

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For the first time I’m confused about hiring in the US with this. My booking includes it and doing a new booking includes it so will wait and see. Presumably this is like purchasing the excess waiver for European rentals is it?

[bobcat12]

Hi all. I was just going to book via Alamo Brits and luckily saw this. Do we have an update yet? I am confused like others as I was always comfortable booking with Alamo as it included all insurances. So to be clear we need CDW which covers for damage to the hire car and we also need SLI which provides cover for claims brought by third parties. Is EP the same as SLI or something different altogether?

[bobcat12]

An update as I have been looking into this further including speaking to Alamo usa and Costco here. Alamo and enterprise will no longer include ep or sli from january 2021 and you will have to pay for it at the counter. Enterprise state it will be an eye watering $17.50 a day extra so I expect Alamo to be the same. It does not matter which 3rd party you hire through ie auto europe or costco as you will still end up getting the car from Alamo. In my case this would add around £200 to my hire cost so what options do we have? I think we must have it to avoid liability to a third party if in an accident which could run into big sums. Interestingly Alamo used to include $1 million ep for 'free' now it will be reduced to $300 000 and we have to pay extra. I guess the only viable option is to purchase from an insurance company online before you travel. Either way it means car hire is going to be more expensive. Other regulars on here have more experience than I do so I expect they will be adding onto this soon!

[bobcat12]

Costco advised that Hertz will also be charging extra for SLI so it looks like the whole us car hire sector will be doing the same?

[Guest]

Alamo through virgin Atlantic as still showing EP as included in the fully inclusive package and that’s a quote for September next year.

Edit Discount Florida Car hire (Andy) is also showing Inclusive cover for September with 1 mil SLI.

[bobcat12]

So are costco and alamo brits but when you look at the detail behind the sli tab it states it wont be included after 1/1/2021. As I said I don't think it matters who you book through the fact is Alamo are not including it as standard anymore. Costco, virgin etc are just agents but it's the alamo terms and conditions that matter

[Guest]

Originally Posted by bobcat12

So are costco and alamo brits but when you look at the detail behind the sli tab it states it wont be included after 1/1/2021. As I said I don't think it matters who you book through the fact is Alamo are not including it as standard anymore. Costco, virgin etc are just agents but it's the alamo terms and conditions that matter

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Sorry I’m not seeing that I’ve just done a quote on Alamo Brits and no where that I can see does it say it’s not included after jan

Also if I book and pay say virgin for a car hire and the contract says it includes EP/SLI then it should be included as that is what has been agreed at the time of payment and booking.

[DFCH-Andy]

I'm still awaiting a definitive 100% answer to this... I like to have it confirmed by multiple points of contacts from people much higher up in the chain before making an announcement.

The Alamo customer service reps who answer FB messages & emails get their answers from a script, which is, as we know from them constantly telling us we can't check in online wrong.

I chased my contact up at EHI in the UK this morning who has alluded to what I'm being told by my suppliers in that there is a difference between booking direct and booking through 3rd parties where the required insurances are included.

Soon as I get the same answer from various sources, I'll go ahead and post an update on here... But so far, so good.

[bobcat12]

That's good news Andy, hopefully!

Dotb you need to click on the prepay tab and proceed to make a booking. It says x3 insurances included or similar but when you click on the one for sli it states it wont be included after January 2020.

As Andy said hopefully this may be an error.