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Old 9 Jul 19, 07:10 AM  
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GemLiam
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Mobile Magicband upgrade issue - anyone else?

Hi,
So yesterday I ordered upgraded bands for my husband, daughter and myself but after paying it only registered my order. According to the email I only ordered mine and now I can't upgrade my husband and daughters cause the button disappeared. Any idea who I contact?

Thanks
Gem💜
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Old 9 Jul 19, 07:36 AM  
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sha9
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This is the email address I got a reply from when I had an issue with mine shop@disneyparks.com.
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Old 9 Jul 19, 09:54 AM  
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Originally Posted by sha9 View Post
This is the email address I got a reply from when I had an issue with mine shop@disneyparks.com.
Thank you☺️
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Old 11 Jul 19, 01:34 PM  
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So spoke to Disney, nothing can be done till we arrive cause they don't know what bands will actual go in the box till we receive them which of course is when we get there.

Ridiculous!
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Old 11 Jul 19, 02:36 PM  
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It let all 4 of mine go through (eventually after many days attempting and could only get 2nd/3rd choices-) confirmation email shows 4 but on my Disney experience the picture where my daughters band should be is blank- so I'm concerned hers won't be there. I was thinking of calling to check but reading this makes me feel I'd be wasting my time.
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Old 11 Jul 19, 03:01 PM  
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Originally Posted by rafjen View Post
It let all 4 of mine go through (eventually after many days attempting and could only get 2nd/3rd choices-) confirmation email shows 4 but on my Disney experience the picture where my daughters band should be is blank- so I'm concerned hers won't be there. I was thinking of calling to check but reading this makes me feel I'd be wasting my time.
Don't worry if you have your confirmation e mail. I ordered my rainbow mickey band right at the start back in May, but the picture was blank until middle of last month, when it finally appeared
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Old 11 Jul 19, 03:09 PM  
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Originally Posted by teachx View Post
Don't worry if you have your confirmation e mail. I ordered my rainbow mickey band right at the start back in May, but the picture was blank until middle of last month, when it finally appeared
I wish it was that simple but even my confirmation email only charged me for one band. I wish it had been my daughters that had worked more than mine x
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Old 11 Jul 19, 03:17 PM  
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God I have been on this for days now 🤪 tougher than getting any adr, I feel like I deserve a gold plated one
What a weary system 😂
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Old 11 Jul 19, 03:40 PM  
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Originally Posted by Jaspercat10 View Post
God I have been on this for days now 🤪 tougher than getting any adr, I feel like I deserve a gold plated one
What a weary system 😂
Stupid isn't it. Surely if I only ordered one there maybe a chance i wanna change the other peoples band later on. But noooooo x
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Old 11 Jul 19, 04:05 PM  
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Just tried again now,nothing x
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