Notices
General Chat This forum is for general topics and chat type threads.

Reply
 
Thread Tools Search this Thread Display Modes
Old 18 Jul 19, 08:38 PM  
Link to this Post
#1
hermione25
Imagineer
 
Join Date: Jan 10
The worst day for any parent and how Virgin helped just a little bit. UPDATED ON P18

I have been posting on another thread about my youngest DD heading off to do Camp America this summer, and how wonderfully both Camp America and the director of her particular camp had been when she'd started with a suspected infected wisdom tooth almost as soon as she arrived. I'll just recap briefly what has happened over the past 2 months.

8 weeks ago, after completing her first year at university, we sent our youngest daughter, Isabel off to undertake Camp America. As soon as she arrived, she had some issues with her mouth, which was diagnosed as a wisdom tooth infection. Over the following few weeks she saw dentists and had lots of antibiotics and painkillers. Unfortunately these didn't seem to work, and just over a fortnight ago, an oral surgeon decided that all her wisdom teeth needed to be removed. During this operation, the surgeon was surprised to find a cyst around the tooth, which he removed and sent off for analysis. Initially, this relieved her symptoms. However, by the time she returned for a follow up appointment last Thursday, the swelling and pain had returned. Unfortunately at this point, the surgeon informed Isabel that pathology showed it was in fact a tumour. We were told further tests were being carried out to ascertain whether this was a benign or malignant tumour and a very long, difficult weekend followed.

On Monday this week, our 19 year old daughter rang to give us the worst possible news. She had cancer and needed to return home for immediate surgery and aggressive treatment and they feared this may be a secondary tumour. You can imagine, as a parent, this is the worst possible thing to happen to your child. But a child over 3,000 miles away? We were inconsolable.

Camp America arranged flights to get Isabel home within 24 hours. When I saw they were Virgin (Delta) flights, I initially wondered about trying to use the family's airmiles to try to upgrade her - obviously she is in pain and hadn't slept for many days and unable to hug her, I wanted to do anything to ease her discomfort. At this point, I realised both Isabel and our other daughter had gifted all their miles to us - to upgrade a silver anniversary trip for December and none of us had any miles left. I then thought of ringing special assistance and was lucky enough to speak to the wonderful Bethany, who through my tears, listened, and did everything she could to help.

I don't remember telling Bethany which connecting flight Isabel was on. However, when she landed in Atlanta yesterday, their lovely representative Leonard was waiting for her off the plane. I believe he hugged her when she cried. He then escorted her to the Delta lounge where she could sit comfortably and enjoy some chicken noodle soup (soft enough for her to be able to eat), during her 4 hour layover. Leonard came to collect her and took her to her flight, then escorted her to her upgraded seat in Premium Economy - at the front with extra leg room. The flight crew made themselves known to Isabel and told her they would assist her in any way. She was lucky to be able to sleep nearly the whole journey, without any sickness, and on landing yesterday morning in Manchester, another representative was waiting for her. She actually chose to make her own way through customs and baggage reclaim as she knew we were waiting for her just beyond. I can only tell you there were many, many tears as she came through customs to us.

You can imagine we haven't slept ourselves, counting down the minutes until we could get her home, but when she Facetimed us from the Delta lounge in Atlanta and then from her seat on the aircraft yesterday, we were so thankful that this terrible journey she was making all alone, was made better by the kindness of all the Virgin staff she encountered.

We have been for scans, x-rays and blood tests today before an urgent oncolony appointment at 9am tomorrow. To our surprise, when we returned home this afternoon, there was a large bouquet of flowers waiting for Isabel, sent from Virgin Atlantic with a note saying they hoped she'd had a lovely journey home and that she had made a wonderful impression on their ground staff, and wished her well.

I know there is another thread regarding Virgin at the moment which shows when things go wrong. But I believe when things go right, and for me they have gone so far above and beyond it's hard to put into words, then that too should be commended.
__________________
Amanda x

Edited at 11:29 AM. Reason: Add update
hermione25 is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 Jul 19, 08:42 PM  
Link to this Post
#2
Beccleberry
VIP Dibber
 
Beccleberry's Avatar
 
Join Date: Sep 14
Hope everything goes well for the future, and how thoughtful of virgin x
__________________
To go; Walt Disney World Sept 19

Done;

WDW; All star sports Sept13&May16, offsite Aug 04.

Disneyland 09.2015& 09.2018

DLP: 1998,2009,2010,2011,2012,2013,2014,2016,2017x3,201 8
Beccleberry is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 Jul 19, 08:43 PM  
Link to this Post
#3
bettycat
Relaxing at the Grand Floridian
 
bettycat's Avatar
 
Join Date: Nov 11
Wow so sorry to hear all that you are going through. It is fantastic to hear how well Virgin treated your daughter with kindness, respect and warmth just at a time when needed. Wishing you all the very best in her recovery back to full health
Will think of you all, glad she is home safe x
bettycat is online now Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 Jul 19, 08:44 PM  
Link to this Post
#4
alkel2730
VIP Dibber
 
alkel2730's Avatar
 
Join Date: Mar 09
Mobile

Oh gosh, this brought tears to my eyes! What an utter shock for you all but Iím so glad that virgin were amazing as I think these moments of kindness and support make the absolute world of difference. Iím sending all the pixie dust and well wishes in the world to Isabel and hope that she gets the treatment she needs to get her on the road to recovery. Big hugs and lots of love; thank you for taking the time to share this. ❤️💖
__________________
1st trip: 1985 - Travel Inn. 13 further trips as a child.
2003 & 2007 - June and May Homewood Suite I drive.
2009 - Sept Animal Kingdom Lodge
2011 - May/June Disneymoon trip! BWV & AKL.
2012 - Sept The 'anniversary trip' SSR.
2013 - October the bonus trip to POR
2015 - 20th trip!September WLV first trip with DD!
2017 - Sept Poly first trip with two toddlers!
2018 - May AKV & POR the last before school trip.
2019 - May SSR & Kidani
alkel2730 is online now Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 Jul 19, 08:44 PM  
Link to this Post
#5
Gryff
Imagineer

 
Gryff's Avatar
 
Join Date: Jun 14
First of all all our best wishes to Isabel for a speedy recovery and to you all
And well done Virgin /Delta for making those few but very very long hours more comfortable for her and just a tad more reassuring for you
Gryff is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 Jul 19, 08:45 PM  
Link to this Post
#6
disneywiseowl
VIP Dibber
 
disneywiseowl's Avatar
 
Join Date: Mar 06

disneywiseowl's Reviews
DIBB Villa Reviews: 1
So sorry to hear about your daughter. Sending best wishes for her treatment & recovery.

& Well Done to Virgin. Itís nice to read a positive story.
disneywiseowl is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 Jul 19, 08:46 PM  
Link to this Post
#7
scojos
Very Serious Dibber
 
Join Date: Aug 09
Mobile

Best wishes and pixie dust for ur v brave daughter.xx
scojos is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 Jul 19, 08:47 PM  
Link to this Post
#8
4holibobs
Imagineer
 
4holibobs's Avatar
 
Join Date: May 14
I'm so sorry that this is happening to your daughter and your family. I'm pleased that Virgin went out of their way to make her journey home as comfortable as possible. Best wishes to you all xx
4holibobs is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 Jul 19, 08:48 PM  
Link to this Post
#9
lemon-squeeze
Excited about Disney
 
lemon-squeeze's Avatar
 
Join Date: Apr 16
Sorry to hear about your daughter and wishing her all the best. such lovely service from Virgin.
lemon-squeeze is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 18 Jul 19, 08:49 PM  
Link to this Post
#10
AndieG
Dibbing with Tink
 
AndieG's Avatar
 
Join Date: Mar 12
Thatís amazing. Sending lots of get well wishes to your daughter & hugs for you all. Really hope you get some good news xx
AndieG is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 10:23 PM.


Powered by vBulletin - Copyright © 2000 - 2020, Jelsoft Enterprises Ltd.
Latest News
Posted in Airlines
On 3rd August 9:48am
The Civil Aviation Authority (CAA) has conducted a review into airline refund practices during the... Read More »
Posted in Disneyland Paris
On 1st August 1:13pm
With the new Ratatouille ride coming to EPCOT at Walt Disney World, Disney has released... Read More »
Posted in Walt Disney World
On 30th July 9:26am
Disney has not only been welcoming guests back to their theme parks, they have also... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2787
CaxtonFX  $1.2704
Covent Garden FX  $1.2890
FAIRFX  $1.2720
John Lewis  $1.2819
M&S  $1.2587
Post Office  $1.2570
Sainsburys  $1.2749
TESCO  $1.2761
Travelex  $1.2715
Updated: 22:00 12/08/2020
Euro Rates
ASDA  €1.0895
CaxtonFX  €1.0781
Covent Garden FX  €1.0939
FAIRFX  €1.0810
John Lewis  €1.0928
M&S  €1.0731
Post Office  €1.0656
Sainsburys  €1.0867
TESCO  €1.0883
Travelex  €1.0775
Updated: 22:00 12/08/2020

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now