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Tickets Theme Park Ticket questions and advice |
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16 May 20, 12:56 PM |
#71
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slightly serious Dibber
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Can I just say that Orlando Attractions are charging £10 per person admin fee so they probably are talking about Orlando Attractions.
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Orlando 1997, Necker Island 1997, Orlando 2002 & 2004, Fort Lauderdale 2006, Fort Lauderdale and Orlando 2007, Orlando 2009, California and San Francisco 2012, Orlando 2013, Orlando and Fort Lauderdale 2015, New York 2016, Orlando 2016, Orlando 2017, Orlando and New York 2018, Orlando 2018 (again), Orlando 2019 x 2 |
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16 May 20, 02:11 PM |
#72
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Stuck in the Tower of Terror
Join Date: Feb 16
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We brought tickets from 365 tickets and they are refusing to refund or accept any responsibility over this issue. They have said that because Disney have not refunded then they therefore don’t have the money to refund me. They say that they provided us with tickets and that we should take it up with Disney, which of course we did to be told that because they were purchased from a ticket agent it is down to them and not Disney. After multiple emails to then without a Hope of positive outcome, I have had to start a section 75 through my credit card to try and get my money back.
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17 May 20, 12:49 AM |
#73
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Very Serious Dibber
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Anybody dealt with Magicaltickets/ Toucan Travel yet? We’ve bought Universal 14 day tickets and one day Seaworld ticket from them. I haven’t tried getting in touch yet as it’s not til August but I looked on their website and there’s nothing about a coronavirus policy on there. Just wondering if anyone has asked for a refund from them and what their response was? Thanks 😊
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18 May 20, 10:21 AM |
#74
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Imagineer
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Thanks for the clarification. Yes, you could be right!
Interesting that they both charge a £10 per person cancellation fee.
__________________
DLC: Jun 1996 // DLP: Aug 2013 // WDW: Dec 1997 | Feb 2000 | Mar 2001 | Feb 2006 | Oct 2010 | May 2012 | Aug 2014 | Apr 2016 | Apr 2023
~ Trip Report Indexes ~ |
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21 May 20, 11:37 PM |
#75
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Imagineer
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Quick update - I received my refund from Orlando Attractions on 20/5. 😁
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22 May 20, 08:13 PM |
#76
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Proud to wear my Ears
Join Date: Jul 19
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Interesting thread this...
Legally where do ticket providers stand with this when Disney, Universal etc. are closed? They can’t take a % as they’ve not delivered on the contract and we know that ‘Force Majeure’ won’t hold up in court for them. Without a doubt people could get their full amount back by going to the county court (small claims court) Holiday Extra’s recently had to change their stance after a lawyer advised people they would win on the ‘Force Majeure’ argument. It makes me laugh looking at some of the people on these posts backing up the companies stance. One would think they have accounts set up on here 🤔 I’m not in the same position as some but if a company was trying to take 20% off me then I would certainly be paying £25 to take it to the county court. |
22 May 20, 08:19 PM |
#77
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Stuck in the Tower of Terror
Join Date: Feb 16
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As we have been told that we can not a refund at all. Despite it being wrong The ticket companies keeping a %. I would be kind of happy With that to have most of it back, as at the moment I haven’t been offered No money back at all. They are behaving disgraceful over this.
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22 May 20, 10:31 PM |
#78
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Imagineer
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Ok here goes. I booked through whitelabels Hotelopia, it was a link that someone had posted on the tickets forum. Seeing as i had booked hotels before with Hotelopia and everything had been fine, i would risk booking Universal tickets for 9 of us for this October. They didn't send real tickets it was a voucher, had to pick tickets up from Universal . Went on Hotelopia website to cancel and it came up full refund, no cancellation fees to pay, should receive refund in 5 to 20 working days. They have emailed with a cancellation number, so feeling positive i will get a refund. Will keep you updated. If nothing appears on CC in about 6 wks will go down the chargeback route .
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22 May 20, 10:57 PM |
#79
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Stuck in the Tower of Terror
Join Date: Feb 16
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I’ve started a charge back. So will wait and see if it works. It seems unfair that holiday extras can’t be treated in the same way as flight, and hotels.
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23 May 20, 12:02 PM |
#80
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Imagineer
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But the ticket providers *have* delivered on their contract. They’ve provided tickets to the theme parks, ones that can be used any time this year (and, in fact, for most of next year too now). That’s all their contract said they had to do.
Their contract was not to guarantee you entry to the parks. Their contract was only to provide valid tickets, which they have done. They are not legally required to provide a refund if, for some reason, you cannot use those tickets. It is therefore the theme park companies that are potentially not delivering on their contract stated on the Ts&Cs of their tickets. So any disagreement someone might have is with the theme parks, not the ticket providers.
__________________
DLC: Jun 1996 // DLP: Aug 2013 // WDW: Dec 1997 | Feb 2000 | Mar 2001 | Feb 2006 | Oct 2010 | May 2012 | Aug 2014 | Apr 2016 | Apr 2023
~ Trip Report Indexes ~ |
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