AIRA app for the visually impaired.

DisneyCupcake · 7 Aug 19, 10:01 AM

Has anyone had experience using the AIRA app for visually impaired at Heathrow or Gatwick - I believe it is free of charge within the terminals.

The app has been suggested for a friend of mine in addition to special assistance which is booked for Heathrow but a bad past experience of Omniserve for a different reason doesn't inspire confidence.

gismo1554 · 8 Aug 19, 07:31 AM

Oh this is interesting I hadn't heard of this but going to do some research. Hopefully someone will have an answer!

DisneyCupcake · 8 Aug 19, 09:07 AM

Originally Posted by gismo1554

Oh this is interesting I hadn't heard of this but going to do some research. Hopefully someone will have an answer!

Here is the link I found - its the bit that says

aira.io/free-access

"3. Locations � free to use while in a growing number of locations like Walgreens, AT&T stores, airports, and federal buildings."

that is of interest to my friend.

I think they are going to contact Heathrow airport to see what they say. She found out about it from a BA phone agent when she was booking her special assistance for her trip they mentioned that it was available which was interesting.

If I find out any more from her I will let you know.

**LOU LOU DISNEY** · 8 Aug 19, 09:14 AM

Never heard of it either so thank you. My son is VI so I�ll be looking into this.

DisneyCupcake · 8 Aug 19, 10:26 AM

This is the reply she has had from Heathrow

The service is free to use throughout all terminals. Aira have been instructed to advise passengers that they will not be able to use their mobile phones as they proceed through security and immigration. The Aira agent will direct the customer to an assistance agent or passenger ambassador to get escorted or directed through the security and immigration process

She is going to contact AIRA to find out a bit more about how use the free service when at the terminal.

I hope that helps.

7 Aug 19, 10:01 AM	#1
	7 Aug 19, 10:01 AM DisneyCupcake Imagineer
DisneyCupcake Imagineer Join Date: Aug 17	AIRA app for the visually impaired. Has anyone had experience using the AIRA app for visually impaired at Heathrow or Gatwick - I believe it is free of charge within the terminals. The app has been suggested for a friend of mine in addition to special assistance which is booked for Heathrow but a bad past experience of Omniserve for a different reason doesn't inspire confidence.

8 Aug 19, 10:26 AM	#5
	8 Aug 19, 10:26 AM DisneyCupcake Imagineer Thread Starter
DisneyCupcake Thread Starter Imagineer Join Date: Aug 17	This is the reply she has had from Heathrow The service is free to use throughout all terminals. Aira have been instructed to advise passengers that they will not be able to use their mobile phones as they proceed through security and immigration. The Aira agent will direct the customer to an assistance agent or passenger ambassador to get escorted or directed through the security and immigration process She is going to contact AIRA to find out a bit more about how use the free service when at the terminal. I hope that helps.