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Additional Support Needs & DAS Help & advice |
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29 Aug 19, 09:19 PM |
#1
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Excited about Disney
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Online Check in Seating Worry
Hi, we are due to fly to Sanford via Tui in September, my daughter has Learning Difficulties she must be seated with us for obvious reasons, we have be assured that we have three welfare seats in economy all seated together but nothing on paper to prove it, so I'm wondering do I check in online or do it on the day, has anybody got any experience of this?
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29 Aug 19, 09:26 PM |
#2
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Imagineer
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When we flew to Mexico with TUI, we were allowed free pre-booked seats due to DS being Autistic and were told on the phone which seats it was, that said, they never showed up under the manage your booking type part of their website.
I called about a month before just to recheck and asked for e-mail confirmation which I did receive from memory and the seats were all there when I did on-line check in. If you are worried, give them a ring
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Sarge |
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29 Aug 19, 09:31 PM |
#3
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Thread Starter
Excited about Disney
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Thanks HenrysDad that's pretty much the same as what's happening to us, I dont know why they cant put the seats on the eticket confirmation it would put everybody at ease as it is a big worry
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31 Aug 19, 10:17 PM |
#4
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Imagineer
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I had this and I eventually got an email from special assistance confirming which seats they were. Then it did go onto manage my booking at 90days return. Have you booked on line or in shop? Mine was in shop so I got them ring through and badgered them till I got an email.
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31 Aug 19, 10:52 PM |
#5
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Thread Starter
Excited about Disney
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Hi TomDan
I booked online, I went on to online chat again, they said it was a different system they use so they couldn't put the seats on the e ticket confirmation, and went on to say the seats are definitely ours and we would't be able to check in online, we would have to check in on the day via the Special Assistance desk. I didn't know there was one, interesting, the plot thickens |
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1 Sep 19, 08:11 PM |
#6
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Imagineer
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1 Sep 19, 08:28 PM |
#7
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Thread Starter
Excited about Disney
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2 Sep 19, 06:37 AM |
#8
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Imagineer
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4 Sep 19, 08:17 PM |
#9
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Imagineer
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5 Sep 19, 09:47 AM |
#10
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VIP Dibber
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flew with TUI now every year for 14 years and never known a special assistance desk
on check in we have all the relevant paperwork to hand to them my worry would be at Sanford and they never have any information (and that is every year this happens) hence I always push for paperwork we pay to get the seats we want/need as is to stressful but still get the paperwork for the seats and all the extras we need for our DS
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ali |
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