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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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3 May 19, 12:43 PM |
#71
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Proud to wear my Ears
Join Date: Apr 18
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And I quote:
The base costs of your flights were £0, they were free as part of the package you purchased from Thomas Cook. The flight costs which are listed below are your premium upgrade costs. We are more than happy to refund you the full cost of the premium from your return flight. |
3 May 19, 02:09 PM |
#72
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Apprentice Imagineer
Join Date: Aug 14
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3 May 19, 02:17 PM |
#73
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Animal Kingdom Lodge Guest
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Just an update after asking Papamouse advise I used the Resolver website re our trip last Easter when our flight was downgraded by Thomas cook about 5 weeks prior to departure.
At the time we where refunded the extra cost of the premium upgrade plus £50 p/p compensation and got to keep alll the perks upgraded movies ,priority boarding and even extra legroom. Having e mailed last week they rung me this evening and have agreed another £320 compensation so a grand total of £1156 for a one way downgrade - as it was a package it is hard to know if this amounts to 75% of the outbound flight but I am very happy with it and the fact that within a week Thomas cook had contacted me with a cash offer despite us having traveled 15 months ago. I urge anyone else out there that has had this issue to get on to resolver website and ask the question Thank again to papermouse for all the help. This is my post from June 2017 when we where on a TC package - stick to your guns as you are entitled. |
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13 May 19, 08:40 PM |
#74
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Proud to wear my Ears
Join Date: Apr 18
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I’m still having no luck with them but not surprised when you read this:
apple.news/AA9whT-EwQoC5a35Ll8dLlQ |
18 Sep 19, 08:31 AM |
#75
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Proud to wear my Ears
Join Date: Apr 18
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So this is still going on. They didn’t respond at all to the case in Resolver and it’s now with CEDR.
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23 Sep 19, 09:16 PM |
#76
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Proud to wear my Ears
Join Date: Apr 18
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Ok, so this was in the process of being decided by CEDR but Thomas Cook had already admitted that they had offered a refund and £50 compensation per passenger. I’m assuming it’s all over now and I can’t claim anything or Would it be covered under ATOL?
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23 Sep 19, 09:24 PM |
#77
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Imagineer
Join Date: Jul 10
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Guess you will have to wait and see. Contact cedr again is your best course of action
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