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| Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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7 Apr 20, 09:45 AM
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Trading Disney Pins
 
Join Date: May 10
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I'm currently on hold again trying to get through to them after being cut off after 4 hours yesterday...also tried WhatsApp, SMS, facebook, twitter.
I realise that it's a difficult time but they have furloughed my agent and many others, they are obviously needed to cope with the demand of calls. Edited at 10:00 AM. |
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8 Apr 20, 09:39 AM
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VIP Dibber
 
Join Date: Jun 03
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I text on Monday and have just had a reply asking us to choose a date to rebook our hotel.
Where do we stand as we have already requested a refund from VA for our flights?
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8 Apr 20, 12:29 PM
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Imagineer
Join Date: Sep 08
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I’ve had a reply by text so that’s my September holiday moved to September 21. I’ve totally changed it so instead of Clearwater/yacht club we’re doing Naples and Key West 😊
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8 Apr 20, 03:40 PM
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Getting Excited
 Join Date: Jun 08
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8 Apr 20, 04:05 PM
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Imagineer
Join Date: Sep 08
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11 Apr 20, 10:50 AM
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Thread Starter
Stuck in the Tower of Terror
Join Date: Mar 12
Location: Scotland
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Still no luck!
Well our day for paying balance has been and gone. We’ve had a reminder email. We’ve tried text message, WhatsApp, Facebook messenger, twitter - no luck. We’ve spent hours and hours on hold. Now VH have changed the automated phone response and you get cut off if not travelling within 72 hours.
I know people are busy, but we’re so frustrated.
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1982 first WDW trip in a motorhome! 1998 Holiday inn I Drive 2009 Clarion hotel I Drive 2012 SSR |
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12 Apr 20, 08:50 PM
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Imagineer
 
Join Date: Jul 10
Location: Hertfordshire
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I can totally understand why.
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13 Apr 20, 09:31 AM
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Trading Disney Pins
Join Date: Feb 13
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Has anyone got a WhatsApp number for VH - only trying to sort car hire booking for August.
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13 Apr 20, 10:15 AM
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Being a bit Goofy
 
Join Date: Apr 19
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We ended up emailing them in the end (as well as sending a letter in the post). Despite being within 72 hours of our car hire booking, we still couldn’t get through on the phone (and in fact, when we typed our booking ref in it cut us off).
Emailed them last Sunday, and they replied on Friday saying they would process our refund. |
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13 Apr 20, 05:22 PM
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Imagineer
Join Date: May 05
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phoned VA this morning 30 min to answer and flights cancelled
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 hotel nicki bird 2003 animal kingdom 2005villa 2006 royal pacific, florida keys 2007 animal kingdom 2008 reagal palms 2010 orlando sun Villa 2011 2012 2013 villa velvet 2014 Killa villa 2015 orlando sun villa 2017 lake berkeley 2018 lake berkeley 2022 Edited at 05:25 PM. Reason: change |
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