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Old 24 Apr 20, 02:06 PM  
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DISNEYLIZ
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Problem with Asda online groceries refund option

Is anyone else having problems with Asda's online groceries refund option?

They sent 3 items this morning which were unsuitable subs and the driver said that I have to ask for a refund online.

When I click an item to be refunded, the page selects everything from the order.

Thanks
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Old 24 Apr 20, 02:11 PM  
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Disney Bear
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Yes - we had to call them.
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Old 24 Apr 20, 02:17 PM  
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Orlando 2004
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Just checked on my mobile but on the website and mine is letting me select the individual items for refund.
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Old 24 Apr 20, 02:18 PM  
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Hooray4Disney
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I had to wait until the next day for the items to appear, but I could then select them individually.
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Old 24 Apr 20, 02:56 PM  
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DISNEYLIZ
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Thank you, used my tablet and its working perfectly, all sorted
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Old 25 Apr 20, 10:32 PM  
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Originally Posted by DISNEYLIZ View Post
Thank you, used my tablet and its working perfectly, all sorted
They were very good with my refunds - all paid back with no queries.
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