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28 Apr 20, 11:36 AM |
#1
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Imagineer
Join Date: Sep 14
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Asda - click and collect
Looking for some help please, we have a click and collect placed for next week with our local Asda, I’ve just clicked onto the order and the collection point on there is a different Asda about 40 miles away, on the confirmation email it’s our local Asda
Just wondered if anyone has had this happen, it’s impossible to contact Asda, they aren’t taking calls or communicating via Facebook or twitter, all these refer you to their q and A’s which don’t answer this for me, I’m stumped 😢😢 |
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28 Apr 20, 11:41 AM |
#2
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Guest
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Not Asda, but my mum has had this with morrisons. For them, at that stage anyway, only certain stores are doing click and collect.
Not sure why the order would say one thing and the collection store would be different though. |
28 Apr 20, 11:49 AM |
#3
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Thread Starter
Imagineer
Join Date: Sep 14
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28 Apr 20, 12:06 PM |
#4
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Imagineer
Join Date: Oct 13
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Not sure about your issue, but so you’re aware (as we weren’t) it does t work like Tesco click and collect. You have to go into the store and wait while they bring the crates with your order which you then bag up. Dh also had to queue 20 minutes at our local store to get in to collect, there were two queues, 1 for c&c and one for store
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28 Apr 20, 12:09 PM |
#5
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Thread Starter
Imagineer
Join Date: Sep 14
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28 Apr 20, 12:31 PM |
#6
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VIP Dibber
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28 Apr 20, 12:37 PM |
#7
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Relaxing at the Grand Floridian
Join Date: Feb 16
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Our ASDA does this, you park in a certain area and the staff who are organising it will ask for your order number and bring it to your car in crates so no need to go in the store
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28 Apr 20, 12:39 PM |
#8
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Imagineer
Join Date: Nov 14
Location: West Midlands
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Have you checked on a different device? I have a weekly delivery and if I check it on the app on my phone it quite often incorrectly says the order day is a Wednesday. If I check the app on my iPad or my computer, it says Thursday.
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28 Apr 20, 09:58 PM |
#9
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Imagineer
Join Date: Oct 13
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Seems some stores are doing this.
Ours also had a button on the app to say you’ve arrived but you still had to queue and then wait in store. Strange as they have a big car park. All the stores near us say in-store collection on the website even though the faqs say about it being taken to car. |
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28 Apr 20, 11:09 PM |
#10
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Imagineer
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Try emailing Asda about the collection site.
Our local Asda store is doing in store collections. The one about 15 miles away, you pick it up from a refridgerated van on the car park. My BIL told me in his local store you enter your order number into a screen and a nearby locker opens up with your shopping inside.
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Helen |
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