Thomas Cook downgrade advice please

[papamouse]

Originally Posted by Big Dog

TC should give an option to cancel also as you are getting pre-warning, you then have a decision to make which would be accept the downgrade and partial refund or price reduction or cancel and rebook elsewhere. You aren't travelling for over a year and you should get plenty deals with deposit only with Virgin, BA Holidays, Thomson etc

I believe you won't be entertained for EU261 compensation as my take on it is that it's for involuntary downgrade after check or at the gate.

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I got it and I was downgraded 330 days before the flight

was also give the option to cancel without penalty and move days.

[Big Dog]

Originally Posted by papamouse

I got it and I was downgraded 330 days before the flight

was also give the option to cancel without penalty and move days.

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Surprised at that but well done.

[MrsFlorida]

We are flight only shelle. Really glad you have managed to get sorted. Which number did you manage to get success on? From your comment I take it you have managed to move the flight and not had to pay any extra?

[biggee30]

Originally Posted by Big Dog

Surprised at that but well done.

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i got it when downgraded 300 days out and also moved from manchester to glasgow and kept perks

[shelle]

Originally Posted by MrsFlorida

We are flight only shelle. Really glad you have managed to get sorted. Which number did you manage to get success on? From your comment I take it you have managed to move the flight and not had to pay any extra?

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Yes, same cost overall. I've sent you a PM with the number.

[anneeb]

Originally Posted by shelle

Yes, same cost overall. I've sent you a PM with the number.

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I'm glad you got sorted at no extra cost. We must have been very lucky on Wednesday, got through on email phone number, spoke to someone who changed our flight to the next day so we kept premium and no more to pay. It shows as extra amount on email, but this is then shown as minus amount.

[shelle]

Originally Posted by anneeb

I'm glad you got sorted at no extra cost. We must have been very lucky on Wednesday, got through on email phone number, spoke to someone who changed our flight to the next day so we kept premium and no more to pay. It shows as extra amount on email, but this is then shown as minus amount.

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Yes, I think you were. Unless I'm just extremely unlucky! Every time I rang the number on the email they said they dealt with packages only and I needed to call the airline. 11 calls in all and 7hours of my time. I wouldn't do it for any other holiday!

[papamouse]

Originally Posted by biggee30

i got it when downgraded 300 days out and also moved from manchester to glasgow and kept perks

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of course they will try to wiggle out of it as there is loads of wiggle room in the rules, but downgrade is downgrade at 330 days or at the gate

[Big Dog]

Originally Posted by papamouse

of course they will try to wiggle out of it as there is loads of wiggle room in the rules, but downgrade is downgrade at 330 days or at the gate

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I was of the belief (incorrectly it seems) that you were only eligible at the gate as airline couldn't give you any alternative options.

[amf]

Originally Posted by Big Dog

I was of the belief (incorrectly it seems) that you were only eligible at the gate as airline couldn't give you any alternative options.

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The compo is for the downgrade irrespective of when it occurs as the effect is still the same. As papamouse said, compo cannot be claimed until after the flight as you have not been downgraded until your bum hits that (lower than booked class) seat.