WDW reviewing reservations on a case by case basis

[LDISNEYFOX]

So what about people who were a few days from flying in March! What happens to them who need to rebook for next March, will there be no deals for them I wonder? I really just want to hear like everyone else what is happening!

[Princesses 3]

So I rang this morning as I received my payment due email yesterday. We would still like to go if possible as we can’t rearrange to next year. I was told there was no extension to payment of balance date (22nd June) and currently I can cancel with a refund of deposit but once the email comes out to advise of changes/offer it will revert to their normal t&c so will lose deposit if I cancel as I don’t like the “offer/experience”. This wasn’t what I was expecting!

[WeHeartOrlando]

Originally Posted by Princesses 3

So I rang this morning as I received my payment due email yesterday. We would still like to go if possible as we can’t rearrange to next year. I was told there was no extension to payment of balance date (22nd June) and currently I can cancel with a refund of deposit but once the email comes out to advise of changes/offer it will revert to their normal t&c so will lose deposit if I cancel as I don’t like the “offer/experience”. This wasn’t what I was expecting!

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Have replied on the other thread but this just getting silly now. Complete opposite to what other people are being offered, in terms of extending balance due date.

And as for reverting back to original t&cs (loss of deposit) surely “The Offer” is the time that most of us will decide whether to keep, move, or cancel.

[nth09]

Originally Posted by WeHeartOrlando

Have replied on the other thread but this just getting silly now. Complete opposite to what other people are being offered, in terms of extending balance due date.

And as for reverting back to original t&cs (loss of deposit) surely “The Offer” is the time that most of us will decide whether to keep, move, or cancel.

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Almost like they are trying to encourage people to cancel now!

[Hotlush]

Having seen all the above I bit the bullet and have just got off the phone to Disney to cancel our booking (payment due 21st).

All refunded, bar a £50 amendment fee we had to change from pirate room to standard.
Even got MNSSHP tickets refunded.

Will see if I can get the £50 back through the insurance but if that is all I'm out of pocket will be pleased.

Just need to wait for HolidayExtras to make a decision on August non-refundable bookings to see if I need to claim that on insurance or can get a voucher, and for Lufthansa to pull their fingers out and give me my money (pre-emptive s75 dispute started there).

[emnick]

We are due to fly 22nd of August so balance due 22nd of June - do we know if deposits are being refunded?

[Donaldfan]

Originally Posted by emnick

We are due to fly 22nd of August so balance due 22nd of June - do we know if deposits are being refunded?

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Who have you booked with?

[Tretinker]

On the bright side it wasn't 15 working days however the response is about as useful as a chocolate fire guard...


Thank you for contacting Walt Disney Travel Company International.

We know that you may have questions regarding recent park and product announcements at Walt Disney World® and how it may impact your holiday later this year. Information and safety announcements regarding COVID-19 potential impacts are being updated frequently. On 29 May, we emailed all Guests advising the following;

“Following the recent announcements about the reopening of the Walt Disney World Resort we are sure that you may have questions about how this affects your booking. We are writing to assure you that we are working diligently to be able to provide answers to all of your questions as quickly as possible. As soon as we have more information about how these changes affect your booking we will be in contact to advise you of the options that are available. We kindly request that you wait for us to email with more information and to not call us, as we will unlikely be able to answer your questions at this time.”

As of today, we do not have any updates at this time to address your current questions and kindly ask that you wait for your next email that will provide you with additional information. Your patience and understanding is greatly appreciated while we work to welcome you back to the Walt Disney World Resort

[emnick]

Originally Posted by Donaldfan

Who have you booked with?

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Disney World Uk

[Hotlush]

Originally Posted by emnick

We are due to fly 22nd of August so balance due 22nd of June - do we know if deposits are being refunded?

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If you definitely want to cancel safest thing is to do it now, they're currently refunding deposits as well.
That may change in the next few weeks.